On the Internet:
You may pay your bill Online by going to the City of Dallas ePay site. Once you enroll in this service you can pay your bill online each month. Payments will be posted to your account within 2 business days. You must provide an e-mail address so that an e-mail can be sent to you each month when your bill has been posted. You will be able to view your bills online for 13 months. There is no charge for this service.
AutoPay is easy and convenient. It allows for an automatic debit from your checking, savings or credit card account. The charges will be debited from your account and credited to your water bill account each month on the due date of your water bill. There is no charge for this service. AutoPay can be initiated Online at the City of Dallas ePay site and you will find answers to most frequently asked questions in the FAQ section of the sign in page.
Enclose the bottom portion of your statement with your payment in the return envelope provided. Do not mail cash. Use a check or money order when paying by mail.
City of Dallas
City Hall, 2D South
Dallas, Texas 75201
If you like, you may pay your bill in person at DWU's Customer Service
Lobby in Room 2D South of City Hall at 1500 Marilla. The lobby is open
from 8:00 a.m. to 5:00 p.m., Monday through Friday. When paying in person, please present both portions of your statement so that we can give you a receipt for your payment.
At a Pay Station
Current bills can be paid at any authorized pay station. Call us at (214) 651-1441 for a list of the pay stations nearest you.
Authorized Pay Stations
Night Deposit Box
A night deposit box is located at Dallas City Hall on Marilla Street between Ervay and Akard .
Past Due Bills
When a bill is not paid before the next billing date, the past due amount will appear on the next bill. If the past due bill becomes delinquent, a termination notice will be mailed. Customers who receive a termination notice must pay their bill in the office. The termination notice will indicate the last day the bill can be paid before service is discontinued. Termination notice payments cannot be made at the night deposit box or a pay station because there is a lag between the time a customer makes a payment and the time it is recorded.
If You Can't Pay
We know that financial emergencies can arise unexpectedly. If this happens to you, contact a DWU Credit Services representative at (214) 670-4182 as soon as possible. If you have maintained a good credit history with us, we will help you with a payment arrangement.
Reasons For Service Cut-Off
Water service may be terminated for any of the following reasons
- Failure to pay a bill;
- Failure to pay a requested deposit;
- Failure to arrange payment of a returned check;
- Unauthorized connection to the water supply system;
- Tampering with meters or other DWU equipment;
- Violation of any water or wastewater-related City of Dallas ordinances; or,
- When a customer creates a hazardous condition by leaving water on too long.