Online
You can pay your bill with DallasGo - the new way to pay! There is no charge for this service. Learn more on the DallasGo page.
AutoPay
AutoPay is easy and convenient. It allows for an automatic charge to your checking account, debit card or credit card. The charges will be credited to your water bill account each month on the due date of your water bill. There is no charge for this service. AutoPay can be set up on DallasGo.
By Mail
Enclose the bottom portion of your statement with your payment in the return envelope provided. Do not mail cash. Use a check or money order when paying by mail.
Remittance Address:
City of Dallas
P.O. Box 075277
Dallas, TX 75277-1000
By Phone
You may pay your bill by phone using our automated telephone system at (214) 651-1441. This option is available 24 hours a day, 7 days a week.
At an Authorized Pay Station
Current bills can be paid at any authorized pay station. Call us at (214) 651-1441 for a list of the pay stations nearest you.
Night Deposit Box
A night deposit box is located at Dallas City Hall in the driveway between Young and Canton on the east side of the building. Only make payments with checks or money orders in the drop box.
Past Due Bills
When a bill is not paid before the next billing date, the past due amount will appear on the next bill. If the past due bill becomes delinquent, a termination notice will be mailed. If you receive a termination notice, it is too late to mail your payment. Please pay using an alternate method (see above). Contact customer service for payment verification and cancellation of disconnection.
Payment Plan Assistance Available
We understand that financial emergencies can arise unexpectedly. Staff is available to assist DWU customers with setting up a payment plan that fits their budget. If you need to discuss a payment plan, you can reach us by any of the following methods.
By Email:
dwupaymentplan@dallas.gov (Replies within 1 business day)
By Phone: (214) 651-1441 (Monday – Friday, 8 a.m.- 5 p.m.)
In Person: City Hall, 1500 Marilla Street, 2DS (Monday – Friday, 8 a.m. – 5 p.m.)
Online:
Dallas 3-1-1 Service Request for Payment Plan
If you need additional assistance with paying your water bill, there are various agencies that may be able to assist you. Assistance is available in multiple languages. View list of additional agencies.