Water Utilities


​Water Utilities Contacts

New accounts; Billing inquiries; Changes in service; or General information, call DWU's Customer Service Division (8:00 a.m. to 5:00 p.m., Monday through Friday) at (214) 651-1441 or by emailWaterSpecialtyUnit@dallascityhall.com.

To report the following water and sewer emergencies: Main breaks; Fire hydrant leaks; or Stopped sewers; or to request Meter leak repairs; or Emergency water turn-offs; contact the City Services Dispatch at 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits.

To learn about the following: Water and sewer service permits; or Availability of water and sewer mains, call DWU's Permit Section (8:00 a.m. to 4:30 p.m., Monday through Friday) at 214-948-4480 option​ 4.


Customer Service

New accounts; Billing inquiries; Changes in service; or General information, call DWU's Customer Service Division (8:00 a.m. to 5:00 p.m., Monday through Friday) at                    (214) 651-1441 or  by email to: WaterSpecialtyUnit@dallascityhall.com.


Distribution Division 
214-670-8005
(24 Hour) Line Locates
3-1-1
214-670-5111 (outside city limits)

Pavement Repairs
For pavement repairs concerning Water Distribution - Call 214-670-8521 
For pavement repairs concerning Wastewater Collections repairs - Call 214-670-8753
Engineering Services 

For inquiries regarding DWU engineering, please call 214-671-9527

Pretreatment ​
214-670-6749
Pumping 
214-670-8061
Purification 
214-670-0900
Stores
214-670-8686

Vault 
320 E Jefferson Boulevard, Room 215 
Dallas, Texas 75203 
(214) 948-4584

Water Facilities Project Management 
214-948-4310

Wastewater Collection
214-670-8003

Wastewater Facilities Project Management
214-948-4561

Wastewater Treatment - Central
214-670-7406

Wastewater Treatment - Southside 
214-670-8565

Wholesale Services 
214-670-5886

Water Conservation
214-670-3155