Water Utilities FAQs

1. How do I open an account or ask questions about my account?
2. How do I request emergency services?
3. How do I establish new water or wastewater service at a property that is not already connected to the system?
4. Why is my bill so high?
5. Why is my sewer (wastewater) bill higher than my water bill?
6. What is sewer?
7. How is the residential sewer (wastewater) bill calculated?
8. Is Dallas drinking water safe?
9. What causes occasional taste and odor changes in Dallas water?
10. Does DWU make a profit?
11. Why does Dallas supply water and wastewater services to other cities?
12. Where does Dallas water come from?
13. Dallas has a reliable water supply, so why should I conserve?
14. If I experienced a leak on my property, will DWU help with my bill?

Dallas Water Utilities Monthly Rates

• Monthly Payment Rates