Public Works and Transportation - Online Parking Tickets FAQs

Pay Your City of Dallas Parking Ticket Online

Questions

• I don't have the ticket number for the parking citation I received. What can I do?
• My ticket does not exist in the system!!!
• I think I may have more than one ticket. Can I pay all of them over the Internet?
• Can I get a receipt for the ticket(s) I pay over the Internet?
• I do not feel comfortable in giving my credit card information over the Internet. Is this site secure?
• Will there be time periods when the payment system is unavailable?
• I do not want to pay my ticket. Instead, I want to contest this citation. Can this be done over the Internet?
• If I am experiencing other technical problems completing my transaction, how can I get help?
• If my vehicle has been booted, can I still pay online?
• I sold my vehicle prior to receiving this ticket, but the new owner has not re-registered the car. Is there a form I can submit to the City?

1. I don't have the ticket number for the parking citation I received. What can I do?

The system can perform a ticket search by the ticket number, the notice number or your license plate number.

2. My ticket does not exist in the system!!!

If your ticket was recently issued, it is possible it has not been entered into the database, yet. Please check back in a day or two, and if you still cannot find it call Parking Services at 1-866-247-1951.

3. I think I may have more than one ticket. Can I pay all of them over the Internet?

Of course. If more than one ticket exists on your vehicle (same license plate, same registered owner), they will be displayed as a courtesy. You have the option to pay any or all of the tickets by clicking the box next to each ticket you want to pay.

4. Can I get a receipt for the ticket(s) I pay over the Internet?

Yes. You can print a receipt from your personal printer for payments made over the Internet. Once you have selected the ticket(s) to be paid, and entered the credit card information, click on the "Submit" button. Your credit card number will be validated and the amount of the charge will be submitted. If the card is valid and sufficient credit is available to make the payment, your credit card company will issue an approval back to our Web site. The payment will be applied against the ticket(s) immediately, and you will see the charge on your next statement. You should print the online receipt for your records, and if requested, you can be e-mailed a receipt by providing an e-mail address.

5. I do not feel comfortable in giving my credit card information over the Internet. Is this site secure?

Our Web site uses 128-bit encryption, which is the highest level of encryption available. This is the same security used on all Web-payment applications. For your security and assurance, this site does not store any information about your credit card. Once an approval or rejection is received, the information is purged from our system.

6. Will there be time periods when the payment system is unavailable?

Yes. Each night the system will be unavailable for accepting payments from 1:45 a.m. to 2:00 a.m. CST while nightly processing is occurring.

7. I do not want to pay my ticket. Instead, I want to contest this citation. Can this be done over the Internet?

Not at this time. Our Web site does not support contesting a ticket online. Each citation has an administrative hearing date printed on it. You may appear in person on or before this date between the hours of 9 a.m. and 3 p.m., Monday through Friday. The hearing will be held while you are there. The process usually takes about 30 to 40 minutes and usually requires one visit. Location:

Parking Adjudication Office
City Hall
1500 Marilla Street, Room 2B South

If you are unable to come in for a hearing, you may have a hearing by mail.

City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302

Write a letter indicating why you believe the ticket should be dismissed. Be sure to include your name and address so the hearing officer can reply to you. Also, please include any information that supports your case. The letter must be received on or before the administrative hearing date indicated on your ticket.

8. If I am experiencing other technical problems completing my transaction, how can I get help?

If you are experiencing other technical problems or have questions beyond the information listed on the Web site, please call Parking Services at 1-866-247-1951 between 8:00 a.m. and 5:30 p.m. CST.

9. If my vehicle has been booted and/or towed, can I still pay online?

No. Payment (cash, money order, MasterCard and Visa) must be made in person at one of the following locations:

Parking Services Office
1200 Ross Avenue, Suite 102
Dallas, TX 75201
(Monday through Friday, 8:15 a.m. until 5:00 p.m.)

OR

Dallas Auto Pound
1955 Vilbig Rd.
Dallas, TX 75208
(Monday through Sunday, 6:00 a.m. until 10:30 p.m.)

10. I sold my vehicle prior to receiving this ticket, but the new owner has not re-registered the car. Is there a form I can submit to the City?

If you are no longer the owner of the ticketed vehicle, please mail a copy the ticket or notice with the following:

1. bill of sale, OR
2. documents of sale AND a completed Vehicle Transfer form to:

City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302

Please note---the Vehicle Transfer Form can be obtained from your local County Assessor Office and mailed to the State of Texas, Department of Motor Vehicles for a complete motor vehicle transfer update. Please mail to:

Texas Department of Transportation
Vehicle Titles and Registration Division
P. O. Box 13175
Austin, TX 78711-3175