How do I report that my garbage, brush or recycling was not picked up?

To report missed garbage, brush or recycling, call 3-1-1 when dialing from inside the city limits, or 214-670-5111 when dialing from outside the city limits.

Why am I being charged a sanitation fee for a vacant structure?

Sanitation fees are charged in conjunction with water service. The City does not provide a sanitation service credit on active water accounts. If you have a question regarding this matter you should call Sanitation Customer Service at 214-670-8613. If you are paying water and sanitation fees for a vacant structure, you may wish to contact Dallas Water Utilities at 214 651-1441 regarding suspension of water service.

What is the monthly Sanitation fee?

The current monthly sanitation fee is $19.53 for all Sanitation services. With tax, that amount is $21.14 on your monthly billing statement.

When are my brush or bulky items scheduled to be picked up?

To determine the week brush and bulky items (large limbs, bagged leaves, furniture, appliances, mattresses, and box springs) are to be picked up in your neighborhood, just click the When is my Brush/Bulky Week link to the left and enter your home address. It’s that easy!.

How can I have construction/remodeling material picked up or brush/bulky items picked up outside the normal collection week?

There is an additional fee for this Cost Plus service. Construction or remodeling materials such as lumber or roofing materials can be picked up as a Cost Plus service, as well as on demand collection of brush/bulky objects outside of normal collection week.  Call Sanitation Customer Service at 214-670-8613 for more information about the process and to schedule cost estimates.  Bricks, concrete, rocks and dirt are not collected in either the Cost Plus or regular brush and bulky trash collection services.