Strategic Customer Services
Contacts

Helpful Information

General customer service comments
scs@dallascityhall.com

Water billing issue
214-651-1441

Online Payment

Request a city service
Please call 311 or visit 311.dallascityhall.com

Contact other departments

Administration

Main number 214-670-5551

Margaret Wright, Assistant Director
214-670-3550

Eva Liggins, Assistant Director
214-671-8288

Joy Johnson, Executive Assistant
214-670-5114

Service Area Coordination Team

Pamè La Ashford, Central Service Area Coordinator
214-671-8875

Staci Thetford, Northeast Service Area Coordinator
214-671-8058

Corey Morgan, Southeast Service Area Coordinator
214-671-8913

Kevin Acosta, Southwest Service Area Coordinator
214-671-8874

Vacant, Northwest Service Area Coordinator
Interim Coordinator: Mick McCord
214-671-8876

Mick McCord, North Central Service Area Coordinator
214-671-8876

Katina R. Johnson – South Central Area Coordinator
214-671-8057

311 Call Center

Chandra Herron-Hornbuckle, Administrative Call Center Manager
214-670-4365

Jeff Glover, Operations Call Center Manager
214-671-8132

311 Configuration/Training

Darlene Green, Configuration Manager
214-243-2053

Adrienne Grier, 311 Coordinator/Configuration Manager
214-670-1842

Antrim Green, Training Coordinator/Configuration Manager
214-243-2052

Jennifer Winters, Trainer/Configuration Manager
214-670-5114

Customer Feedback and Mystery Shopper

Brenda Fakheri, Mystery Shopper Program Coordinator
Brenda’s direct line: 214-671-8873
Mystery Shopper Hotline:214-671-MSVP (6787)

Quality Assurance and Process Improvement

Sandra Caro, Process Improvement Coordinator
214-670-5134

Performance Measures

LaToya Jackson, Quality Assurance Coordinator
214-671-8878

Strategic Planning

Margaret Wright, Assistant Director
214-670-3550

Loving My Community Grant
214-670-5551