Strategic Customer Services
Contacts

Helpful Information

General customer service comments
scs@dallascityhall.com

Water billing issue
(214) 651-1441

Online payment

Parking ticket issue
(866) 247-1951

Online Payment

Request a city service
Please call 311 or visit 311.dallascityhall.com

Contact other departments

Administration

Main number (214) 670-5551

Kenneth Gwyn, Director
(214) 670-4632

Eric Griffin, Assistant Director
(214) 670-5732

Margaret Wright, 311 Project Manager
(214) 670-3550

Jennifer Morrison, Director’s Assistant
(214) 670-5114

Service Area Coordination Team

Pamè La Ashford, Central Service Area Coordinator
(214) 671-8875

Staci Thrasher, Northeast Service Area Coordinator
(214) 671-8058

Corey Morgan, Southeast Service Area Coordinator
(214) 671-8913

Kevin Acosta, Southwest Service Area Coordinator
(214) 671-8874

Maibel Medina, Northwest Service Area Coordinator
(214) 671-8871

Mick McCord, North Central Service Area Coordinator
(214) 671-8876

Katina R. Johnson – South Central Area Coordinator
(214) 671-8057

Customer Feedback and Mystery Shopper

James Childers, Customer Service Manager
(214) 670-5551

Brenda Fakheri, Mystery Shopper Program Coordinator
Brenda’s direct line: (214) 671-8873
Mystery Shopper Hotline: (214) 671-MSVP (6787)

Quality Assurance and Process Improvement

Sandra Caro, Process Improvement Coordinator
(214) 670-5134

Matt Yager, Quality Assurance Coordinator
(214) 671-8914

Performance Measures

Matt Yager, Quality Assurance Coordinator
(214) 671-8914

Staci Thrasher, Management Development Associate
(214) 671-8132

Strategic Planning

Eric Griffin, Assistant Director
(214) 670-5732

Citizen Survey

Eric Griffin, Assistant Director
(214) 670-5732

311 Configuration

Chandra Herron-Hornbuckle, Applications Manager
(214) 670-4365

Antrim Green, Configuration Coordinator
(214) 243-205