Strategic Customer Services
Performance Measures

All reports in Adobe pdf file format unless noted otherwise.

City Council Key Focus Areas Detail Report by Service - March 2008

City Council Key Focus Areas Detail Report by Indicator - March 2007

1. Clean, Healthy Environment
2. Culture, Arts & Recreation
3. Public Safety
4. E3 Government
5. Economic Vibrancy
6. Educational Enhancement

Fiscal Year 2007 ICMA Benchmarking Presentations
City of Dallas departments have participated in the International City/County Management Association (ICMA) Center for Performance Measurement benchmarking project since 2004.  This project helps local governments improve the effectiveness and efficiency of public services through the collection, analysis and application of performance information from over 150 participating jurisdictions in the United States.  The presentations below show significant findings from departmental analysis of data compiled by the Center for Performance Measurement from participating jurisdictions 2007 fiscal year.

1. Business Development and Procurement Services
2. Communication and Information Services
3. Dallas Fire-Rescue
4. Dallas Police Department
5. Equipment and Building Services – Facilities Management
6. Equipment and Building Services – Fleet Management
7. Housing
8. Library Services – Dallas Public Library
9. Park and Recreation
10. Public Works and Transportation
11. Sanitation Services – Refuse and Recycling
12. Street Services