Dallas 311


​Strategic Customer Services​

Community Survey​

The City of Dallas Community Survey

The City of Dallas has embarked upon several customer service initiatives to ensure that the organization is providing exceptional service to the residents, businesses and communities of Dallas. In doing so, management has recognized the need for a standard mechanism to receive customer feedback that will allow the City to monitor long-term aggregated trends related to customer perception.

Recent Community Survey

City of Dallas 2013 Citizen Survey sought answers on service levels.

The DirectionFinder Survey was a collaborative effort between the City of Dallas and ETC Institute.  The survey and its administration were standardized to assure high quality survey methods and comparable results to other jurisdictions nationwide. Participating households were selected at random and the household member who responded was selected without bias.

Mailings and follow-up phone calls gave each household more than one chance to complete the survey. The DirectionFinder Survey was customized for Dallas and developed in close cooperation with city staff to assure comparability with previous Dallas Citizen Surveys. The City of Dallas selected items from a menu of questions about services and issues that affect the community; defined the jurisdiction boundaries used for sampling; and developed additional policy questions relevant to Dallas. All materials were be mailed out in both English and Spanish and all responses will remain anonymous.

(All links below are Adobe PDF unless noted otherwise)

2013 Direction Finder Survey


Report of Results
Geographic Comparisons

2011 Direction Finder Survey

Report of Results
Executive Summary
Geographic Comparisons

2009 Direction Finder Survey

Report of Results
Geographic Comparisons

2007 National Citizen Survey

Summary Report
Report of Results
Normative Comparisons
Geographic Comparisons

2006 National Citizen Survey

Report of Results 
Normative Comparisons 
Geographic Comparisons

2005 National Citizen Survey

Summary Report 
Report of Results 
Normative Comparisons 
​Geographic Comparisons

​