The Office of Integrated Public Safety Solutions (OIPSS) was created in April 2020. Under the R.E.A.L. Change Initiative implemented by the City Manager, the OIPSS works proactively to address systemic factors that contribute to criminal activity by providing non-law enforcement solutions that improve the quality of life in the community and reduce the demand for police service.

The OIPSS provides management and oversight of the following programs:

• RAPID Response Team: Reduces crime and improves quality of life by remedying environmental issues such as vacant lots, abandoned properties, substandard structures and insufficient lighting. Program is a partnership with Code Compliance, Department of Transportation, DPD and City Attorney's Office.
• Violence Interrupters Program: Dallas Cred identifies individuals in high violent crime areas that may be involved in crimes of violence and intervene to prevent further acts of violence or retaliation. Identified individuals are mentored and provided alternatives and opportunities to break the cycle of violence and incarceration.
• R.I.G.H.T. Care Program: A multidisciplinary mental health response unit, that includes a behavioral health clinician stationed in the 9-1-1 call center and a field team: Dallas Police Officer, Dallas Fire Rescue and Social Worker. The objective of this team is to provide Dallas residents with the most appropriate level of care during mental health crisis and to divert patients from jail and unnecessary hospitalization.
  

• For life-threatening mental health crisis, please dial 9-1-1.
• To speak with a mental health professional, please contact the 24/7 North Texas Behavioral Health Authority (NTBHA) Crisis Hotline 1-866-260-8000.
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• Mobile Crisis Intervention Unit: Program staffs Mobile Care Coordinators at each Dallas Police Department (DPD) patrol division to provide direct access to mental health clinicians, medical oversight, and general social support/resources (i.e. food, housing, transportation, shelter/safety) needs that are otherwise known to place strain on police officer response times and create an influx in repeat or crisis 9-1-1 callers.