Information & Technology Services

About Us

​​Mission​​​

Information & Technology Services (ITS) provides the information technology that enables the programs and operations of City Departments to deliver their respective missions in an efficient, effective, and secure manner through the use of information technology solutions and services.


Our Divisions

ITS is an internal services department serving the Information Technology needs of the City of Dallas. ITS has five divisions, including: ​

 

Business Technology Services
Dudley Griggs, Assistant Director

Responsibilities include: Business Application Development and Support, Business Requirements Analysis.

Business Management Services
Shelia Robinson, Assistant Director

Responsibilities include: finance, billing, accounts payable, accounts receivable, procurement, contract management. If you are interested in leasing tower space on City of Dallas property, please contact Real Estate.

Architecture, Innovation and Information Management Services
Tanishia Dorsey, Chief Technology Architect

Responsibilities include: Innovation & Transformation, Technology Strategy, Technology Governance, Enterprise Architecture, Enterprise GIS, Enterprise Data Management, Information Management and Web / Mobile Technologies.

IT Security and Compliance Services
Dr. Brian Gardner, Chief Information Security Officer (CISO)

Responsibilities include: IT Security, eDiscovery, Disaster Recovery Planning, and Change Management / QA support.

Technology Infrastructure Services
Will Snead, Assistant Director

Responsibilities include: Data Center Operations, HelpDesk, Desktop PC and Server support, Voice and Data Network Support, Radio Network Communications, E9-1-1 / 311 Telecommunications.

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