The Social Services & Support Program provides emergency assistance to individuals and families who have experienced a temporary financial crisis. Financial services are based on the availability of funds. For assistance, you must call with to speak with an intake caseworker. Walk-ins will not be accommodated.
The Social Services program assists clients with:
- Utility Bill Assistance (Electric, Water, Gas)
- Rental Assistance-Not accepting applications at this time
- Housing Opportunities for Persons with AIDS (HOPWA)
- Emergency Shelter Grants (ESG)
Intake Line
If you are interested in Rental and/or Utilities Assistance through the City of Dallas Office of Community Care, Social Services program, you may call our intake line to speak with a caseworker, Monday - Friday - 9am- 12pm. Rental and/or Utility Assistance applications are processed subject to funding availability and client eligibility. The City of Dallas Social Services program is not able to assist people who live outside of City of Dallas’ city limits with Rental or Utility Assistance.
Intake Line: 214-670-8416
Documents Needed
- U.S. Government issued ID or secondary identification
- Social Security Cards for all household members
- Lease agreement or proof of homeownership
- Proof of household income for the past 30 days
- Utility bill
- Eviction notice or mortgage delinquency notice
- Receipts for bills/expenses paid in the last 30 days
Note: Additional information may be required.
Financial Assistance is based on eligibility and fund availability.
Bilingual staff available.
West Dallas Multipurpose Center
2828 Fish Trap Road
Dallas, TX 75212
Martin Luther King, Jr. Community Center
2922 Martin Luther King Jr. Blvd., Bldg. A
Dallas, TX 75215
214-670-8416