Social Services​

​Social Services & Support Program

The Social Services & Support Program provides emergency assistance to individuals and families who have experienced a temporary financial crisis. Financial services are based on the availability of funds. For assistance, you must either call to schedule an appointment with a caseworker or submit an application to be seen. No walk-ins are allowed.

The Social Services program assists clients with:

  • Utility Bill Assistance (Electric, Water, Gas)
  • Rental Assistance
  • Housing Opportunities for Persons with AIDS (HOPWA)
  • Emergency Shelter Grants (ESG)


If you are interested in Rental or Utilities Assistance through the City of Dallas Office of Community Care, Social Services program, you may call our appointment line to speak with a  caseworker, Monday - Friday - 9am- 2pm. The City of Dallas Social Services program  is not able to assist  people who live outside of City of Dallas’ city limits with Rental Assistance.

Appointment Line:  214-670-8416

ESG Rental Assistance Questionnaire

The city of Dallas Emergency Rental Assistance portal is not open for application. 

If you are in need of rental assistance, please click on the link below to complete the short questionnaire. An intake caseworker will contact you, if you meet the criteria for our Emergency Solutions Grant  (ESG) Program.

ESG Rental Assistance Questionnaire

Documents Needed

  • U.S. Government issued ID or secondary identification
  • Social Security Cards for all household members
  • Lease agreement or proof of homeownership
  • Proof of household income for the past 30 days
  • Utility bill
  • Eviction notice or mortgage delinquency notice
  • Receipts for bills/expenses paid in the last 30 days

Note: Additional information may be required.

Financial Assistance is based on eligibility and fund availability.

Bilingual staff available.

Contact Information

West Dallas Multipurpose Center

Katie Adama, Sr. Caseworker
2828 Fish Trap Road
Dallas, TX 75212
O:  214-670-7229

Martin Luther King, Jr. Community Center

Alesha Whibbey, Sr. Caseworker
2922 Martin Luther King Jr. Blvd., Bldg. A
Dallas, TX 75215
O: 214-670-8205