In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), The City of Dallas, Texas will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment: The City of Dallas does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the Americans with Disabilities Act (ADA).
Effective Communication: The City of Dallas will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in County programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: The City of Dallas will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City programs, services, and activities. For example, individuals with service animals are welcomed in City offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service, or activity, should contact the office of Gary Copeland, ADA Coordinator, 1500 Marilla Street, 1BN, Dallas, TX, 75201, 214-670-3247 as soon as possible but no later than 48 hours before the scheduled event.
The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a City program, service, or activity is not accessible to persons with disabilities should be directed to Gary Copeland, ADA Coordinator, 1500 Marilla Street, 1BN, Dallas, TX, 75201, 214-670-3247.
Gary Copeland, ADA Manager
Dallas City Hall
1500 Marilla St.
Room 1B North
Dallas, Texas 75201
Phone: (214) 670-FAIR (3247)
Fax: (214) 670-0665
ADA Title II Complaint /Grievance Process
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his designee will contact the complainant to arrange a meeting to discuss the complaint and the possible resolutions. Within 15 calendar days after the meeting, the ADA Coordinator or his designee will respond in writing and, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City and offer options for substantive resolution of the complaint.
If the response by the ADA Coordinator or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager.
Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will contact the complainant to arrange a meeting to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or his/her designee will respond in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator or his designee, appeals to the City Manager, and responses from these two offices will be retained by the City of Dallas for at least three years.
ADA Transition Plan
The City of Dallas ADA Transition Plan Update
The information provided below outlines recent efforts undertaken by the City of Dallas to ensure progress in addressing ADA accessibility issues. The City has made a significant and long-term commitment to improving access to City services, programs and activities. The purpose of the ADA Transition Plan Update, which is currently in development, is to ensure that the City of Dallas identifies barriers to its services, programs and activities, and, where feasible, schedules and implement ADA-required improvements in order to remove those barriers.
In 1993 the City completed an ADA Self-Evaluation and Transition Plan. The plan addressed ADA accessibility for City buildings and parks, and included elements for the improvement of sidewalks and curb ramps. A copy of the 1993 ADA Self-Evaluation and Transition Plan is available for review at the Office of the ADA Manager:
Gary Copeland, ADA Manager
Dallas City Hall
1500 Marilla St., Room 1B North
Dallas, Texas 75201
Relay Texas: 7-1-1
On September 25, 2019 the City of Dallas embarked on an effort to revise city policies to reflect the 2010 (ADA) revisions and the technical corrections (published March 11, 2011) which became effective on March 15, 2011.
28 CFR Part 35 -- Nondiscrimination on the Basis of Disability in State and Local Government Services
ADA Transition Plan Legal Requirements
The federal legislation known as the American with Disabilities Act (ADA), enacted on July 26, 1990, provides comprehensive civil rights protections to persons with disabilities in the areas of employment, state and local government services, and access to public accommodations, transportation, and telecommunications. ADA regulations prohibit discrimination against individuals on the basis of disability and require state and local governments to make their programs and services accessible to persons with disabilities. These requirements focus on providing accessibility by addressing and eliminating structural barriers associated with public facilities.
Title II of the ADA specifically applies to "public entities" such as the (state and local governments with 50 or more employees) and the programs, services, and activities they deliver. Title II also requires public entities to take several steps designed to achieve compliance.
One such step is the development of an ADA Transition Plan, which at a minimum shall include:
- A list of the physical barriers in a public entity's facilities that limit the accessibility of its programs, activities, or services to individuals with disabilities.
- A detailed outline of the methods to be utilized to remove these barriers and make the facilities accessible.
- The schedule for taking the necessary steps to achieve compliance with Title II.
- The name of the official responsible for the plan's implementation.
A Transition Plan provides a method for a public entity to schedule and implement ADA required improvements to existing facilities, streets and sidewalks within the public right-of-way. Before a Transition Plan can be developed, an inventory of barriers to service must be developed. The purpose of this amendment is to ensure the City creates reasonable, access to programs, activities, and services for everyone, including people with disabilities.
Elements of the ADA Transition Plan Update
The City of Dallas Americans with Disabilities Act (ADA) Self-Evaluation and Transition Plan will be updated in multiple phases.
Phase 1 of the ADA Self-Evaluation and Transition Plan will include documentation of City's efforts to-date related to Title II compliance, inventory of City programs, services, activities to be evaluated in future phases, and development of a budget and schedule to complete the programs, services, activities Self-Evaluation. No evaluations of the City's programs, services, or activities will be completed as part of Phase 1. The project will include an ADA compliance review of a selection of City buildings and associated parking lots including paths of travel and review the adequacy of the City's existing public rights-of-way data. Possible solutions to bring any non-compliant elements that are not considered to be a de minimis barrier and are not "safe harbored" into compliance will be provided. An ADA Transition Plan document will be developed and include formal documentation of tasks and associated findings.
Phase 2 of the ADA Self-Evaluation and Transition Plan and will include an ADA compliance review of City policies, procedures, guidance, documents, forms, videos, events, meetings, programs, services, activities, ordinances, emergency operation plans, design standards, websites, and a selection of City buildings and associated parking lots including paths of travel. Possible solutions to bring any non-compliant elements that are not considered to be a de minimis barrier and are not "safe harbored" into compliance will be provided. An ADA Transition Plan document will be developed and include formal documentation of tasks and associated findings outlined in this Scope of Services.
Future phases of ADA Self-Evaluation and Transition Plan could include, but are not limited to:
- Development of existing facility inventory of sidewalk/trails within parks and building sites to determine the number of miles of sidewalk/trails that need to be evaluated;
- Evaluations of parks and associated parking lots including paths of travel, park sidewalk and associated curb ramps, unpaved pedestrian trails, pedestrian bridges, signalized intersections, public rights-of-way sidewalks and associated curb ramps and railroad crossings, and transit stops, including determination of compliance status, possible solutions, cost estimates to implement possible solutions, and prioritization of evaluated facilities for implementation; and
- Update of Transition Plan to document additional work.
The City will use the 2010 ADA Standards for Accessible Design and 2011 Proposed Accessibility Guidelines for Pedestrian Facilities in the Public Rights-of-Way (PROWAG), prepared by the US Access Board, when making improvements to pedestrian facilities.
2020 (Draft) ADA Transition Plan Document
A copy of the (Draft) ADA Transition Plan document will be posted here upon completion in November 2020.