The EMS and Communications Bureau of the Dallas Fire-Rescue Department is headed by Assistant Chief Daniel Salazar. He manages both the EMS and Communications Divisions within the bureau. The EMS Division maintains a large fleet of equipment readily stocked with medical supplies to assist well trained paramedics and firefighters handle a diversity of emergencies. The inventory of equipment consists of emergency fleet full time ambulances, peak hour Ambulances, Mobile Community Health Paramedics (MCHP), and EMS Shift Duty Officers (SDO). In addition to these resources, all fire engines are equipped for Advanced Life Support (ALS) which reduces on-scene response time. The Communications Division is the initiation point from which all information flows and thus a solid foundation on which the Dallas Fire-Rescue Department strongly depends for timely and efficient response. This division serves a role in almost all aspects of the department from dispatching to assisting in mitigation of reported incidents and finally, to maintenance of incident records. Fire Dispatch is considered the focal point of the Communications Division with strong support from Geographical Information Systems (GIS), Computer-aided dispatch (CAD) and many technology hardware and software systems. In an effort to provide an opportunity for citizens to embrace their local firefighters, Dallas Fire-Rescue established a program that allows “Adoption" of neighborhood firefighters and the fire stations they call home for one third of their lives. Donations can be made and are intended to better the lives of the firefighters as outlined in the Adopt-A-Station program guidelines.
Emergency Medical Services (EMS)
Emergency Medical Services provides Ambulances to respond to medical emergencies, heart attacks, major accidents and all other types of emergency medical calls. The fleet units also respond to structure fires to assist with medical aid for victims as well as firefighters who may become injured from their efforts to assist. From medical control and direction used by field paramedics to the MCHP pool of paramedics assisting citizens through education on appropriate use of the 911 system, EMS covers a wide array of emergency response and preventive programs designed to keep citizens safe from harm. Learn more about how EMS impacts your neighborhood or the description of available resources that may be made available.
The Communications Division utilizes well trained firefighters to handle emergency calls and dispatch appropriate resources as needed. New technology coupled with efficient software are paramount to the success of the communication and dispatch process. Website platforms, GIS mapping, Mutual Aid Agreements, Telecommunications, and data laden reports are handled from within this division. These systems and data are critical to the department and city leadership capacity to review performance and make decisions. All with the end goal of enhancing service to the citizens of Dallas who rely on efficient and effective Public Safety service during times of emergency. Learn more about the processes and how the Communications Division fulfills a vital role in the success of the department.