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About 311 Requests

Homeless encampment service requests submitted through 311 are overseen by the Office of Emergency Management and Crisis Response (EMCR) and the Dallas Police Department Homeless Outreach Team (DPD HOT). While the Homelessness Division does not manage these requests, it works in coordination with internal and external partners to support outreach efforts and connect individuals experiencing homelessness to appropriate services and housing resources.

311 Homeless Service Request Dashboard
 

Why It’s Important

Submitting requests through 311 ensures that reports are properly documented, tracked, and used to identify trends and service needs across the City. This data helps the City and partner departments deploy resources effectively and respond to areas with the greatest need. To ensure requests are recorded in the system, please do not email service requests. Instead, contact 311 by phone, mobile app, or online to submit a request for City services.


Why It’s Significant​


Debris accumulation around encampments can create health and safety concerns for both unsheltered individuals ​​​and nearby residents. Trash buildup may obstruct public areas and contribute to unsanitary conditions. In coordination with partner departments and outreach teams, the City works to address these conditions while connecting individuals experiencing homelessness to available services.



How It Works

 

1. Submit a Request
Report concerns related to homelessness or encampments through 311 by phone, mobile app, or online. This ensures the request is officially documented and routed to the appropriate City department.

2. Request Review
The Office of Emergency Management and Crisis Response (EMCR) and the Dallas Police Department Homeless Outreach Team (DPD HOT) review the request and determine the appropriate response.

3. Coordinated Response
If outreach or service coordination is needed, the Homelessness Division within the Office of Housing and Community Empowerment (OHCE) may partner with EMCR and DPD HOT to help connect individuals to services and housing resources.

4. Resolution & Notification
Once the response is completed, the service request is closed in the 311 system. If requested, the individual who submitted the report may receive notification that the request has been resolved.​


Call 311

If you would like to make a formal 311 request, call the hotline for service.