Office of Homeless Solutions

Resources Connecting Citizens to Solutions

Services and Resources

311 Services


To report non emergency issues related to homelessness access 311 CRMS or call (214) 670-3111.

Homeless Feeding

The City of Dallas Consumer Health Division has established guidelines for citizens who desire to provide prepared meals to homeless persons in an outdoor area. Please review ordinance no. 29595 to ensure the safety of the provider, the food, and the recipients of the food.

To learn more about serving or distributing food, without charge to homeless persons on public or private property please visit the Consumer Health Division Homeless Feeding webpage.

MDHA Crisis Helpline

Metro Dallas Homeless Alliance (MDHA) has opened a new toll-free helpline, which persons may call for assistance in finding shelter and housing. The Homeless Crisis Helpline is a part of the MDHA's Coordinated Access System (CAS). It helps connect persons needing help with the correct resources that match their needs. 

If you require immediate assistance locating a shelter or housing please contact the MDHA  Crisis Helpline at 1 (888) 411-6802.


The Office of Homeless Solutions is dedicated to continuosly improving service delivery to it's clients and community members. If you have recently received services from the Office of Homeless Solutions and would like to share your experience, please take a moment to complete the following surveys. Your feedback is essential to strategically develop services and performance expectations.

Citizen Feedback Survey

Client Satisfaction Survey

Please contact the Office of Homeless Solutions at to share any feedback on the Office of Homeless Solutions' service delivery, initiatives or programs and concerns regarding shelter experience at a local Dallas shelter.