Office of Homeless Solutions

Office of Homeless Solutions

The answer to homelessness is a home.

dallas skyline with dramantic clouds.jpg 

About Us

The Office of Homeless Solutions (OHS) is designed to prevent and intervene in homelessness by combating the complexity of homelessness with innovative and effective solutions.  The department promotes collaborative efforts of private and public partners, ultimately solidifying a diverse resource portfolio to adequately address homelessness.

Key Priorities

The key priorities of OHS establish governance, guide resource allocation and decision making, measure successful outcomes, and facilitate system-level changes to meet the comprehensive needs of the homeless system ultimately improving the quality of life in the City of Dallas.

Prevent Homelessness
Prevention efforts must include identification of at-risk populations and targeted solutions that are sensitive to the special needs of those at risk.

Protect Persons Experiencing Homelessness
In alignment with the Metro Dallas Homeless Alliance's beliefs, this plan will explore dynamic approaches to end homelessness while protecting that population by employing innovative, low barrier, person-centered, measurable, and high-quality services through the homeless response system.

Promote Affordable Housing Solutions
The consistent inadequate supply of affordable housing must be considered when addressing homelessness. Similarly, equipping individuals and families with the necessary tools to be successful at obtaining and maintaining a residence is essential to creating stability and sustainability. Creative housing solutions are critical to success. 

Partner to Maximize Resources
The state of homelessness in Dallas requires a comprehensive, coordinated, and system-led response to prevent homelessness while simultaneously, and compassionately, protecting and stabilizing individuals and families who are experiencing homelessness. Incorporating a centralized approach to strategic and efficient interventions can ensure that homelessness in the City of Dallas is an infrequent, transitory, and non-recurrent. 


The Office of Homeless Solutions operates through four distinct divisions that provide direct and contracted services:

Homeless Response System
The City of Dallas is an essential partner of the homeless response system, which is composed of several stakeholders working to prevent and end homelessness in and around Dallas. Our team is committed to serving as a convener, collaborator, and investor in the response system. 

Operations and Performance Management
Develops and manages innovative solutions to address homelessness in the City of Dallas.  Through operational and financial services, performance management, and contract administration, this division encourages data-driven decision making to maximize impact and effectiveness while addressing homelessness.

Community and External Partnerships
Collaborates with city departments, nonprofit organizations, and private developers to create strategic partnerships and leverage resources for the creation of supportive housing.

Homeless Services Division
Provides direct services to persons experiencing homelessness. These services aim to improve the health and safety of the target population by identification of at-risk or homeless individuals and families as well as the provision of shelter and resources.