Overview of the Frequently Asked Questions (FAQ) Section

Welcome to the FAQ page, designed to help those seeking shelter and resources during severe weather in Dallas. This guide provides clear answers to common questions, ensuring a safe and comfortable experience.

Purpose

The FAQ aims to offer straightforward answers to questions about transportation, shelter accommodations, and support services during cold weather, providing essential guidance and clarifying uncertainties.

Scope

Topics covered include:

• Transportation Logistics: Accessing transportation to shelters and options if outside pickup zones/times and for individuals requiring ADA accessible transportation
• Pet and Belongings: Information on transporting / sheltering pets and personal belongings.
• Fair Park Shelter: Information on the Fair Park IWS site.
• Health and Safety: Information on health and safety concerns.
• Families with Children: Information for families with children – ages 18 and younger and untraditional households (i.e., families with adult children with mental and / or physical disabilities).
• Volunteer and Donation Opportunities: How to assist during inclement weather.

User Guidance

Search for specific questions or browse relevant categories. For unaddressed questions, contact 311 or email OHSInfo@Dallas.gov.

Updates and Revisions

The FAQ is regularly updated with the latest information. Check back frequently for current guidance; last revised on 12/6/2025. This overview helps you navigate the FAQ effectively, ensuring a smooth and informed experience.