Human Resources


ADA Compliance Information

​Americans with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the City of Dallas will not discriminate against qualified individuals with disabilities on the basis of disability in the City’s services, programs, or activities. The city welcomes and requests input from persons with disabilities regarding accessibility. Input, questions, requests or complaints should be directed to the City of Dallas ADA Coordinator.

Contact:

Gary Copeland, ADA Manager
Phone: 214-670-3247

Accessibility:

EMAIL

Physical Address:

Dallas City Hall
1500 Marilla St.
Room 1B North
Dallas, Texas 75201
Phone: (214) 670-FAIR (3247) 
Fax: (214) 670-0665


Employee Complaints

The City’s Personnel Rules (Chapter 34 of the Dallas City Code) govern employment-related complaints of disability discrimination.

Personnel Rules 2014 (English) 
Personnel Rules 2014 Spanish)

Citizen Complaints 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his designee will contact the complainant to arrange a meeting to discuss the complaint and the possible resolutions.  Within 15 calendar days after the meeting, the ADA Coordinator or his designee will respond in writing and, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the City and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager.

Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will contact the complainant to arrange a meeting to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Manager or his/her designee will respond in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or his designee, appeals to the City Manager, and responses from these two offices will be retained by the City of Dallas for at least three years.