Human Resources

Human Resources

​HR Consulting

HR Consulting Services is an internal division of Human Resources.  The Managers, Supervisors and employees of this work unit are focused on providing our departments with services and solutions related to:

  • Employee Relations
  • Coaching and Counseling
  • Mediation and Conflict Resolution
  • Investigations
  • Regulatory, policies and procedures guidance and interpretation

The work unit consists of a core group of HR Generalists who serve as the primary business partners between Human Resources and City of Dallas partner departments.  They provide expertise in a variety of human resource functions such as employee relations, organizational/employee development, succession planning, compensation, staffing and recruitment (Executive and Labor).  In addition, the Generalist will consult with partner departments in evaluating, developing and implementing work place practices and procedures to ensure effective and consistent human resources management citywide.

Generalists also consult and/or partner with other departments such as Risk Management, City Attorney’s Office and Civil Service to help resolve employee relations matters.

HR Service Center

Our Human Resources Service Center (HRSC) provides specialized phone and onsite support to employees and management.  City employees can call or submit an electronic inquiry to our team of HR Analysts on basic HR inquiries such as:

  • Hiring Manager support for:
    • Onboarding
    • Job Offer Letters
    • Background Checks
  • FMLA
  • Grievances and Appeals
  • Leave balance questions
  • Payroll questions
  • Changes to your personal data

Our HRSC also responds to employee questions submitted through the Expanded Employee Self Services Portal.  The portal is available 24/7.  Employees can perform the following self-service functions:

  • Search knowledge base for policies, procedures, etc
  • Update personal information
  • Print forms
  • Send email inquiries to HRSC staff

Employees Self Service Portal

Employees can access the portal by:
  • Log into Lawson using your computer username and password at:
  • Select the Resource Navigator
  • Select the HR Service Center from the drop down
  • The Expanded ESS Portal will be loaded up and available
HR Service Center Phone Number:  214-671-MYHR (6947)