The City of Dallas developed the DallasAlert program to enhance the emergency notification system. DallasAlert allows for additional communication options including cell phone and email. The information you enter will only be used for emergency purposes.
This OPT IN system will notify subscribers to potential risks with information on the event and/or actions (such as evacuation) that the City and local Public Safety Officials are advising.
Frequently Asked Questions
What is the DallasAlert program?
DallasAlert allows you to register to receive alerts during emergency situations.
When will it be used?
Public safety officials will send alerts about emergencies such as severe flooding, chemical emergencies, or a pandemic. Emergency alerts will be sent 24 hours a day based on severity.
How do I sign up?
When registering an error message popped up saying address not found, what do I do?
Once you've enabled "JavasScript", refresh your screen (F5 generally) or close your broswer and reopen. Then try again to register.
Will I still get emergency notifications if I don't sign up?
If you don't sign up, you will still receive emergency alerts on your landline home and business phone, through other means.
How much does it cost?
DallasAlert is free; however, standard message and data rates may apply.
What if my cell phone area code is not local to the City of Dallas?
There is no impact to you receiving alerts from the system.
Will there be any indication that the incoming call is an emergency alert?
Landline phones may display "Emergency"; cell phones, by default, will not display a name with the incoming number.
What if my contact information changes?
The system is only as good as the information you provide. If your cell phone, work phone or e-mail address changes, you will need to update your profile and contact information. The one exception is traditional landlines. If a traditional landline changes to another landline number, that information will be automatically updated.
Will my contact information be shared with others?
No, the information that you provide will be used for emergency purposes only. We will not give or sell your telephone numbers or e-mail addresses to any vendor or other organization.