Transportation


​Parking Tickets 

Pay Parking Ticket
Contest a Parking Ticket
Parking Ticket Refunds
Find a Parking Ticket Number
Boot Removal
Boot and Tow Payments


Booted, Towed, or Impounded Vehicles

Vehicles on the Public Right of Way

Vehicles found in the City’s public right of way with outstanding parking violations are subject to being immobilized. Any vehicle parked on the street for longer than 24-hours, causing a traffic safety hazard or booted for unpaid parking fines are subject to being towed and impounded at the City Auto Pound without notice.


For more information concerning a vehicle that has been immobilized or towed contact  Parking Management & Enforcement. Please have the license plate for the vehicle available.

Parking Management & Enforcement 

Oak Cliff Municipal Center

320 E. Jefferson, Room 212 

Dallas, Texas 75203

214-948-5346

parkingservices@dallascityhall.com


Vehicles on Privately Owned Public Access Fee Based Lots and Garages

Texas state legislation authorizes public access parking lots and garages that charge a fee to issue a citation or boot a vehicle for non-payment. To make payment arrangements and/or have the boot removed contact the parking company using the information provided at the location.

If you feel your vehicle was wrongfully booted or cited and would like to file a formal complaint Boot or Tow dispute contact 3-1-1  to start a "Paid Lot/Garage Wrongful Booting/Citation Incident" investigation with City's Transportation Regulation Division.


Department of Aviation - Transportation Regulation Division

3448 West Mockingbird Lane

Dallas, TX 75235

214-670-3161


Office Hours:

8:30 a.m. -  1:00 p.m. Monday - Wednesday - Friday


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Pay Parking Ticket

By Phone:   To pay call 1-866-247-1951 and follow prompts

By Mail:   Mail check or money order to the address listed on the payment coupon included with your Notice of Violation.

Be sure to write your Citation number on the face of your check or money order to ensure it is credited correctly. 

In Person:  Oak Cliff Municipal Center, 320 E Jefferson Blvd, Room 100, Dallas, TX 75203          
  Monday – Friday 8:00am – 5:00pm (except weekends and holidays). 
Payments are accepted in cash, check, money order, Visa, MasterCard, Discover or American Express

Online:  dallasparkingtickets.com
Online payments will not be available from 1:45 a.m. to 2:00 a.m. CST due to nightly processing and maintenance.

If you need more time to pay a parking ticket  call the Customer Service Center at 1-866-247-1951 to request an extension. A one-time 10-day extension will be given if you call on or before the due date posted on the ticket. Customer Service Center hours are Monday through Friday, 8:00 a.m. through 5:15 p.m.

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Contest a Parking Ticket

Not Registered Owner
If you never owned the vehicle listed on the citation please request a hearing or call the Customer Service Center for additional information at 1-866-247-1951.

If you no longer own the vehicle and tickets are issued after you sold it, then, please complete Option A or Option B (whichever applies to you):

Option A
mail us a copy of the ticket or warning notice, and a copy of the Bill of Sale
Option B  
mail a copy of the ticket or warning notice, and a copy of Transfer Letter from the Texas Department of Transportation

Include your phone number in case we have additional questions. Mail your documents to
City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302

You must complete a Texas Motor Vehicle Transfer Notification and mail it to
Texas Department of Transportation
Vehicle Titles and Registration Division
P. O. Box 13175
Austin, TX 78711-3175


Hearing and Appeal Process
 The Adjudication Office offers administrative hearings to citizens wanting to contest civil parking and/or Safelight (red light photo enforcement) citations, and to citizens whose vehicles have been booted. Each citation has an administrative hearing date printed on it. Prior to the close of business on this date you may contest your citation in one of the following manners:

In Person:  You may appear in person on or before the administrative hearing date printed on your citation during the hours of  8:30 a.m. through 4:00 p.m., Monday through Friday (excluding holidays). The hearing will be held while you are there. The process usually takes about 30 to 40 minutes and usually requires one visit. 

Location:
Parking Adjudication Office 
Oak Cliff Municipal Center
320 E. Jefferson, Room 216 
Dallas, Texas 75203
214-670-4830
 
 
By Mail:   If you are unable to come in person for a hearing, you may request a hearing by mail. 

Adjudication Office 
Oak Cliff Municipal Center
320 E. Jefferson, Room 216
Dallas, Texas 75203

Write a letter indicating why you believe the ticket should be dismissed. Be sure to include your name, address, and telephone number, so the hearing office can contact you if additional information is needed. Also, include a copy of any proof that would support your case. The letter must be received on or before the administrative hearing date indicated on your ticket.

Appeal Process:   If you are not satisfied with the results of your Adjudication hearing, then you may appeal your case to the Municipal level through the Department of Court and Detention Services .

Appeal Process for Parking, Red Light, and School Bus: Anyone found liable for a Parking, Red Light , or School Bus citation has 30 Days from the file date on the Hearing Record to appeal to Municipal Court located at 2014 Main Street, Dallas TX 75201. To appeal, you must submit the following Items:

  • A completed appeal form
  • Copy of the Hearing Record
  • Copy of the citation
  • Pay a $15.00 dollar Appeal Fee to Municipal Court (if  the ticket is dismissed the fee will be refunded)


Additional information and the required forms can be found on the parking , red light, school bus arm citation and appeal hearing information page.

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Parking Ticket Refunds

Refunds for parking ticket fines take approximately 30 business days. To inquire about a possible refund on your parking ticket fine or a delay on receiving your refund on your parking ticket fine (not the filing fee); please call 214-671-3789 M-F, 8:00am-4:00pm.

Items required for a refund on your parking ticket fine (not the filing fee):

  • A copy of your hearing or court dismissal record
  • Proof of ticket payment (register receipt, online payment receipt, bank statement or credit card invoice with personal information marked out, etc)

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Find a Parking Ticket Number

Search online for ticket information at dallasparkingtickets.com.  Search by the ticket number, the notice number or license plate number. For assistance, call the Customer Service Center, Monday through Friday, 8:00 a.m. thru 5:15 p.m., at toll free 1-866-247-1951 and give the license plate number of your vehicle.

If your ticket  does not exist in the payment system and it was recently issued, it may not be entered into the parking database. Please check back in 1-2 days,  if the ticket still cannot be found, please  call the Customer Service Center at toll free 1-866-247-1951.

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Boot Removal

Boot Removal requires all outstanding parking tickets and the boot fee to be paid or a parking adjudication ordered payment arrangement.

For information on outstanding parking tickets and boot fees, call the Customer Service Center, Monday through Friday, 8:00 a.m. thru 5:30 p.m., at toll free 1-866-247-1951.  You will need the license plate number of the vehicle. 

For parking adjudication contact :
Parking Adjudication Office 
Oak Cliff Municipal Center
320 E. Jefferson, Room 216 
Dallas, Texas 75203
214-670-4830

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Boot and Tow Payments

Booted Vehicles - Payments must be made in person at the following location by (cash, money order, MasterCard and Visa):
Customer Service Payment Center
Oak Cliff Municipal Center
320 E. Jefferson, Room 100
Dallas, TX 75203
(Monday through Friday, 8:00 a.m. until 5:00 p.m.)

Towed Vehicles - If your vehicle was towed for outstanding parking tickets, the vehicle will not be released until the following items are paid:

  • outstanding parking tickets (call parking ticket Customer service at toll free 1-866-247-1951)
  • boot release fee(call parking ticket Customer service at toll free 1-866-247-1951)
  • wrecker  fee (call Dallas Police Autopound at 214-670-5116)
  • vehicle storage fee (call Dallas Police Autopound at 214-670-5116) 

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