​***CAUTION: Using 3rd party vendors, such as DOXO, may delay your payments and additional fines may be assessed.

Please use the methods below to ensure timely payment and avoid possible additional fees.***

Beware of parking ticket scams!​

You will need the following items in order to pay parking tickets online:

1. A credit card or debit card

AND

2. Citation/Ticket number OR license plate number OR the vehicle's VIN number

To pay the citation by phone, call 1-833-773-1942.

If paying in person, in-person payments MUST be made with a check, a cashier's check, or money order -- ONLY. In-person payments can be made at this address:

Parking Management & Enforcement
Oak Cliff Municipal Center
320 E. Jefferson, Room 212
Dallas, TX 75203

Citations can also be paid by mail. When mailing payments, be sure to include a copy of the citation(s), license plate number, and/or VIN number with the payment. Failure to do so may result in delayed processing. Mail the required documentation along with your check, cashier's check, or money order to pay your tickets to this address:

Parking Management & Enforcement
P.O. Box 650302
Dallas, TX 75265-0302 

What should I do if I receive a suspicious text about a parking fine?

If you receive a text claiming you owe a parking fine:

• Do not click any links in the text message.
• Do not share any personal or payment information.
• Verify the fine through our official website or contact our parking department directly at 214-948-5346 or TRNParkingServices@dallas.gov
  

What if I need to contest a parking ticket?​

If you are not the registered owner of the vehicle:
If you never owned the vehicle listed on the citation, please request a hearing or call the Customer Service Center for additional information at 1-833-773-1942.

If you no longer own the vehicle and tickets are issued after you sold it, please complete Option A, Option B, or Option C (whichever applies to you):

• Option A: Mail us a copy of the ticket or warning notice, and a copy of the Bill of Sale.
• ​Option B: Mail a copy of the ticket or warning notice, and a copy of Transfer Letter from the Texas Department of Transportation.​
  
• Option C: ​Upload a copy of the ticket or warning notice, a copy of the Bill of Sale or Transfer Letter from the Texas Department of Transportation via the online portal.

Include your phone number in case we have additional questions. Mail your documents to:

City of Dallas
Parking Management and Enforcement
P.O. Box 650302
Dallas, Texas 75265-0302

You must complete a Texas Motor Vehicle Transfer Notification and mail it to:
Texas Department of Transportation
Vehicle Titles and Registration Division
P. O. Box 13175, Austin, TX 78711-3175

What if I need to request a hearing or appeal a ticket?

​

How do I request a parking ticket refund?

Refunds for parking ticket fines take approximately 30 business days. To inquire about a possible refund on your parking ticket fine or a delay on receiving your refund on your parking ticket fine (not the filing fee); please call 214-948-5346 Monday through Friday, 8:00 a.m. to 4:00 p.m.

Items required for a refund on your parking ticket fine (not the filing fee):

• A copy of your hearing or court dismissal record
• Proof of ticket payment (register receipt, online payment receipt, bank statement or credit card invoice with personal information marked out, etc).​

Booted, Towed or Impounded Vehicles

Vehicles on the Public Right of Way

Vehicles found in the City's public right of way with outstanding parking violations are subject to being immobilized. Any vehicle parked on the street for longer than 24-hours, causing a traffic safety hazard or booted for unpaid parking fines are subject to being towed and impounded at the City Auto Pound without notice.

For more information concerning a vehicle that has been immobilized or towed contact Dallas Parking Management & Enforcement at 214-948-5346 or parkingservices@dallascityhall.com. Dallas Parking Management and Enforcement is located at the Oak Cliff Municipal Center at 320 E. Jefferson Blvd, Room 212, Dallas, TX 75203. Please have the license plate for the vehicle available.

Vehicles on Privately Owned, Public Access Fee-Based Lots and Garages

Texas state legislation authorizes public access parking lots and garages that charge a fee to issue a citation or boot a vehicle for non-payment. To make payment arrangements and/or have the boot removed, contact the parking company using the information provided at the location.

If you feel your vehicle was wrongfully booted or cited and would like to file a formal complaint Boot or Tow dispute contact 3-1-1 to start a "Paid Lot/Garage Wrongful Booting/Citation Incident" investigation with City's Transportation Regulation Division. Private parking lot owners are allowed to place boots on patron's vehicles for non-payment. Contact the parking company to have the boot removed.

How do I dispute a boot or tow?

Call 3-1-1 to find out if your vehicle was towed or visit Transportation Regulation online.

Transportation Regulation Division
3448 West Mockingbird Lane
Dallas, TX 75235

214-670-3161

Office Hours: Monday through Friday, 8:30 a.m. to 1:00 p.m.

Boot Removal

How do I get a boot removed once my citation has been paid?

At this time, payment can only be accepted by mail or in person. (See top of page for directions.) Once paid in person, the cashier will call parking dispatch to have them dispatch a parking officer to the location to remove the boot.

Boot and Tow Payments

At this ti​me, payment can only be accepted by mail or in person. (See top of page for directions.) 

Towed Vehicles: If your vehicle was towed for outstanding parking tickets, the vehicle will not be released until the following items are paid:

• outstanding par​king tickets
  
• ​boot release fee
  
• wrecker fee (call Dallas Police Autopound at 214-670-5116)
  
• vehicle storage fee (call Dallas Police Autopound at 214-670-5116)