The City of Dallas Leak Adjustment Program may provide for a leak adjustment in cases where a water leak has caused a substantial increase in water consumption. For qualifying adjustments, the adjustment is limited to one adjustment per twelve-month period for a maximum of three months. Customers are responsible for all water consumption, even in the event of a leak. The program reduces the cost per unit of water above the average by recalculating the cost of the excess water usage associated with the leak at the lowest rate possible. Water usage is reviewed once the last affected billing cycle has been recorded. It may take 45-60 days for this process to be completed, depending on the repair date. This program is not intended to reimburse customers for plumbing repair costs. The adjustment does not cover or apply to wastewater or sewer leaks.

Required information

• Date repairs were completed
• Detailed description of the repairs
• Address where repairs were made
• Account number associated with the leak
• For multi-metered accounts, please be sure to include the meter number associated with the leak.

Please note: The submission of a request does not guarantee an adjustment. A temporary hold with be placed on the account to allow time for the review process and ensure there are no late payment charges assessed during this time. During the review period, please continue to make monthly payments equal to or higher than your typical bill amount. This will help ensure that are no disruptions in your service.
If an adjustment can be made, the consumption will be adjusted accordingly and an updated invoice with an adjustment letter will be mailed to you. If the request does not qualify for an adjustment, a denial letter with an explanation will be mailed.
Requests using the form below may be submitted online, mailed, faxed, emailed or dropped off as follows:

 
Leak Adjustment Request Forms:
Leak Repair Affidavit (English)
Leak Repair Affidavit (Spanish)