Moving to a different location within the city:
Water Utilities’ ePay customers who are moving to a different address can log-in to transfer service from one address to another. Other customers can call us in advance at (214) 651-1441 so we can
continue to give you uninterrupted service. To transfer service from one
address to another, we need to know your DWU account number, your new address,
and your new telephone number. There will be a small charge for transferring
service, and it will be included on your first bill at the new address.
Moving out of the city:
Dallas Water Utilities’ ePay customers who are
moving out of the City of Dallas can log-in
to disconnect service. Other customers who are moving out of the City,
please call us at (214) 651-1441 and tell us when you want to discontinue
service at your old address. If you paid a security deposit, the deposit plus
interest (if applicable) will be credited to your final bill. If there is
a remaining balance, it will be mailed to you at your new address. If you
anticipate a refund, be sure and have your forwarding address, zip code and DWU
account number ready for the customer service representative.
Establishing New Service:
If you are constructing a new building or adding to an existing building and you need to connect to our water or wastewater line, here's how:
Call Development Services Department at (214) 948-4500 to find out if water or wastewater lines are already in place and what fees need to be paid. Make sure you have the legal description of your property (lot and block numbers, etc.) You may be able to find this information on your deed, or you can obtain it by calling the Dallas County Appraisal District.
Obtain appropriate permits from Development Services Department. The permitting process will include inspections by City of Dallas plumbing inspectors.
After obtaining your permit(s), contact the appropriate DWU Division to schedule/make arrangements for installation. Please leave a detailed voicemail which includes your name, telephone number, physical address for the service installation, and permit number, if available.