Emergency services are available 24 hours a day

Call  or contact 3-1-1 to report or request any of the following:

• water main break
  
• meter leak
• fire hydrant leak
  
• clogged or overflowing wastewater main
  
• emergency water turn off 
  

If you are calling from within the Dallas city limits, call 3-1-1 or, when dialing from outside the city limits, call 214​-670-3111.

How to turn off your home's water

A private cut-off valve should turn off the water flow to the house. Most homes have a private cut-off valve that is typically located:

• Near an outside faucet and close to the house.
• If there is an in-ground irrigation system, the private cut-off valve may be near the irrigation system valve, typically close to the property line.
• Older homes may have the private cut-off valve buried in the ground. A quarter-inch piece of iron with a 90-degree angle protrudes from the buried valve and serves as a handle. The iron piece looks like an upside down "L" and turning the handle will stop the water flow to the home.
  

Be prepared!

Locate your private cut-off valve on the property before an emergency situation arises. If there is not a private cut-off valve on the property, consider installing one. For emergency assistance in turning your water off at the meter, you can reach Dallas Water Utilities 24 hours a day by calling 3-1-1.

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