DWU provides financial assistance to eligible customers through the Operation WaterShare program. Customers can determine their eligibility for financial assistance by calling one of the offices listed below to schedule an appointment.

• ​Martin Luther King Jr. Community Center, 2922 Martin Luther King Jr. Blvd., Dallas, TX 75215
  

​214-670-8418 (Appointment line is open Monday and Wednesday only, 9 a.m. – 11 a.m.)

• Senior Citizen Services at Martin Luther King Jr. Community Center (Ages 62 and older) if the account has been flagged as a senior resident

​214-670-4218 (Monday – Friday, 8 a.m. – 5 p.m.) 

• West Dallas Multipurpose Center, 2828 Fish Trap Road, Dallas, TX 75212

214-670-6340 (Appointment line is open Monday and Wednesday only, 9 a.m. – 11 a.m.) 

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​Customers with questions regarding their water bill may contact DWU Customer Service at 214-651-1441, Monday – Friday, 8 a.m. – 5 p.m. 

​DWU customers can easily make donations to Operation WaterShare by simply adding a tax-deductible donation to their mailed water bill statement or by mailing a check to:

Operation WaterShare
1500 Marilla Street, 2D South
Dallas, Texas 75201​