New accounts; Billing inquiries; Changes in service; or General information, call DWU's Customer Service Division (8:00 a.m. to 5:00 p.m., Monday through Friday) at (214) 651-1441 or by email: WaterSpecialtyUnit@dallas.gov
To report the following water and sewer emergencies: Main breaks; Fire hydrant leaks; or Stopped sewers; or to request Meter leak repairs; or Emergency water turn-offs; contact the City Services Dispatch at 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits.
To learn about the following: Water and sewer service permits; or Availability of water and sewer mains, call DWU's Permit Section (8:00 a.m. to 4:30 p.m., Monday through Friday) at 214-948-4480 option 4.
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Distribution Division
214-670-8005
(24 Hour) Line Locates
3-1-1
214-670-5111 (outside city limits)
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Pavement Repairs
For pavement repairs concerning Water Distribution - Call 214-670-8521
For pavement repairs concerning Wastewater Collections repairs - Call 214-670-8753 |
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Engineering Services
For inquiries regarding DWU engineering, please call 214-671-9527
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Capital Services 214-948-4566
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Pipeline Project Management 214-948-4560
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Pretreatment
214-670-6749 |
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Pumping
214-670-8061 |
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Purification
214-670-0900 |
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Stores
214-670-8686
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Stormwater Project Management 214-948-4566
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Vault
320 E. Jefferson Boulevard, Room 215
Dallas, Texas 75203
(214) 948-4584
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Water Facilities Project Management
214-671-9554
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Wastewater Collection
214-670-8003
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Wastewater Facilities Project Management
214-948-4310
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Wastewater Treatment - Central
214-670-7406
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Wastewater Treatment - Southside
214-670-8565
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Wholesale Services
214-670-5887
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Water Conservation
214-670-3155
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