​Water Utilities Contacts

To report the any of the following water and sewer emergencies 24 hours a day, call 3-1-1. 

When dialing from outside the city limits, call 214-670-3111.

  • Water main break

  • Meter leak

  • Fire hydrant leak

  • Clogged or overflowing wastewater main

  • Emergency water turn off 


For billing or account matters, to set up new service or to change service, call Water Customer Service at 214-651-1441 (8 a.m. to 5 p.m., Monday through Friday) or email WaterSpecialtyUnit@dallas.gov.

For water and sewer service permits or availability of water and sewer mains, call DWU's Permit Section (8 a.m. to 4:30 p.m., Monday through Friday) at 214-948-4480, option​ 4.


Other Points of Contact

​​Branch Out Dallas 
BranchOutDallas@dallas.gov 
214-670-3146

Capital Services 
214-948-4566

Customer Service - New accounts, billing inquiries, changes in service or general information (8 a.m. to 5 p.m., Monday through Friday)
214-651-1441
WaterSpecialtyUnit@dallas.gov

Distribution Division
214-670-8005
Line Locates (24 hour): 3-1-1 or 214-670-3111 from outside city limits

Engineering Services 
214-671-9527​

Pavement Repairs
For pavement repairs related to Water Distribution, call 214-670-8521. 
For pavement repairs related to Wastewater Collections, call 214-670-8753.

Pipeline Project Management 
214-948-4560

Pretreatment ​
214-670-6749

​Pumping 
214-670-8061

Purification 
214-670-0900

​Stores
214-670-8686

Stormwater Project Management
214-948-4566

​Vault
320 E. Jefferson Boulevard, Room 215 
Dallas, Texas 75203 
214-948-4584
dwuvault@dallas.gov

Wastewater Collection
214-670-8003

​Wastewater Facilities Project Management
214-948-4310

Wastewater Treatment - Central plant
214-670-7406

​Wastewater Treatment - Southside plant
214-670-8565

Water Conservation
214-670-3155

​Water Facilities Project Management 
214-671-9554

Wholesale Services 
214-670-5887