Center for Performance Excellence


​​Center for Performance Excellence

​ISO 9001

ISO 9001-2015 Logo.pngSince 2006, the City of Dallas has subscribed to the ISO (International Organization for Standardization) 9001:2008. Implementation of standards has proven to enhance the quality of products and services, reduce costs and improve customer service.  ISO 9001 implements a Quality Management System (QMS) that improves the efficiency, quality and consistency of services. This process provides written instructions to guide daily operations. Written procedures are designed to produce consistent delivery of services for our residents, businesses and visitors.  This process also identifies defects in and encourages revisions to processes to prevent recurrences. This international standard places the City of Dallas in a league with other organizations that are committed to service excellence. ISO is internationally recognized as the most prestigiou​s set of m​anagement standards for organizations. ​

As part of the Center for Performance Excellence, Quality Management works in coordination with City departments and management teams as they direct and facilitate the implementation of ISO 9001 to develop measurable objectives, set and implement data collection systems and develop an effective management review process to report on these objectives.  Departments learn how to take corrective and/or preventive actions and train for and assist with conducting internal audits to ensure compliance with standards.  The Quality Management Team works closely with department employees to evaluate current practices and establish standardized procedures, work instructions, and forms needed to comply with the ISO 9001 standard. Further, they guide the development of process flow charts and document critical processes to determine compliance and areas for improvement.

The Quality Management Team implements and readies departments for their ISO registration audit, whereby a 3rd Party auditor performs the independent audit registration (certification). The Quality Management Team serves as ISO 9001 Implementation Consultants. Once the program is developed and implemented, the Quality Management Team ensures all ISO 9001 requirements and guidelines are achieved and ready for the 3rd party auditor to certify.  

Contact Information

​Georgi Brooks-​​​​Newton
QMS ISO 9001 Lead Auditor Manager III
(214) 670-5586 | E-m​a​il​: georgianna.brooksnew@dallascityhall.com

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