Center for Performance Excellence


​Center for Performance Excellence

​Citywide Strategic Plan

Public Saf​ety Strategic Objective | 1.4 By September 2017, continue to increase collection per resolved  citation rate by 5% annually (from $115.13 to $139.94)

Work Plan Items​

  • Increase proactive outreach to defendants
  • Annually evaluate collection procedures
  • Increase defendant citation resolution options through technology
  • Enhance customer experience

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