E-Gov Strategic Objective | 5.2 By September 2017, increase overall satisfaction with City's internal and external customer service from 34% to 40% (Community Survey, combined data)
Work Plan Items
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Implement Customer Service Strategic Plan including departmental standards and surveys
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Explore opportunities to improve employee total compensation program
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Improve and continue use of performance measures to improve customer service, efficiency and transparency
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Attract and retain talented and highly skilled employees
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Provide timely and relevant financial reports and transactions
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Maintain equipment availability (90% uptime)
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