City Manager

​Citywide Strategic Plan

E-Gov Strategic Objective | 5.2 By September 2017, increase overall satisfaction with City's internal and external customer service from 34% to 40% (Community Survey, combined data)​

Work Plan Items​

  • ​​Implement Customer Service Strategic Plan including departmental standards and surveys
  • Explore opportunities to improve ​employee total compensation program
  • Improve and continue use of performance measures to improve customer service, efficiency and transparency
  • Attract and retain talented and highly skilled employees
  • Provide timely and relevant financial reports and transactions
  • Maintain equipment availability (90% uptime)​
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