1. Acceptance Of Terms
The Mayor and City Council of Dallas ("City") provides the Dallas 311 app for smart phones
("Dallas 311") to you subject to the following Terms of Service ("Terms") which may be
updated or modified by us from time to time without notice to you. In addition, unless explicitly
stated otherwise, any new features that augment or enhance Dallas 311 which are added at a
future time are covered by the Terms. If there is a conflict between the Terms and the additional
terms, the additional terms will control for that conflict.
It is recommended that you look at the Terms regularly. Notice of modifications will be posted
on this page and will not apply retroactively, but will become effective no later than fourteen
(14) days after the date of posting. Changes relating to a new function or for legal reasons will
be effective immediately. You should discontinue use of Dallas 311 should you disagree with
any of the Terms.
You are responsible for obtaining access to Dallas 311; that access may involve third-party fees
(such as Internet service provider or airtime charges). You are responsible for those fees.
You understand that the technical processing and transmission of the Dallas 311 services,
including your reports, may involve (a) transmissions over various networks; and (b) changes to
conform and adapt to technical requirements of connecting networks or devices.
By accessing and using Dallas 311, you accept and agree to be bound by the Terms.
2. Description Of Dallas 311
Dallas 311 provides users with an application to report service issues/requests to the City and
check on the status of those reports. It also provides users the opportunity to share those reports
(type of request, photo and text), if desired, on the application. Further, Dallas 311 allows
constituents the opportunity to view reports submitted by other users who have requested that
particular reports be shared.
3. Your Registration Obligations
If you provide any information that is untrue, inaccurate, offensive, not current or incomplete, or
the City has reasonable grounds to suspect that such information is untrue, inaccurate, offensive,
not current or incomplete, the City has the right to do any or all of the following; delete the
information, suspend or terminate your account, and refuse any and all current or future use by
you of the Dallas 311 services (or any portion thereof).
4. City Public Records Policy
Registration data as well as service requests you submit using Dallas 311 are subject to all
applicable City, State and Federal public records laws.
5. Member Conduct
You understand that all information, data, text, photographs, graphics or other materials
("Content"), whether marked by the user as shared or not, are the sole responsibility of the
person from whom such Content originated. This means that you, and not the City, are entirely
responsible for all Content that you submit or otherwise make available via Dallas 311. The City
does not control the Content posted via Dallas 311 and, as such, does not guarantee the accuracy,
integrity or quality of such Content. You understand that by using Dallas 311, you may be
exposed to Content that is offensive, indecent or objectionable. Under no circumstances will the
City be liable in any way for any Content, including, but not limited to, any errors or omissions
in any Content, or any loss or damage of any kind incurred as a result of the use of any Content
submitted or otherwise made available via Dallas 311.
We are under no obligation to enforce this Terms on your behalf against another user. While we
encourage you to let us know if you believe another user violated this Terms, we reserve the
right to investigate and take appropriate action at the City's sole discretion.
You agree to not use Dallas 311 to: