Dallas 311


Community Outreach

To better serve our residents, 311 is currently undergoing upgrades to its IVR and call center software.  As a result, you may experience extended wait times, and certain system functionality may be unavailable.  Additionally, 311, like many other organizations, is experiencing staffing issues due to a nationwide labor shortage.  To avoid waiting on hold, residents are reminded that many of the same requests are also available 24/7 online at www.dallascityhall.com and on OurDallas, the City's mobile app. Your patience during this upgrade is appreciated.


City Hall on the GO! provides select city services at special events and locations throughout Dallas in a convenient mobile unit. 

 Create a "City Hall on the Go" service request. 

City Hall On The Go is cancelled until further notice due to COVID-19.


Information and Assistance with:

  • Birth/Death Certificates
  • Garage Sale Permits
  • Pet Services
  • City Employment
  • Voter Registration
  • 311 Guest Speakers

Online Services:

  • Pay
    • Parking Violations
    • Traffic Citations
    • Water Bill
  • Request City Services
  • City Mobile Apps
  • Bulk Trash Notifications