To better serve our residents, 311 is currently undergoing upgrades to its IVR and call center software. As a result, you may experience extended wait times, and certain system functionality may be unavailable. Additionally, 311, like many other organizations, is experiencing staffing issues due to a nationwide labor shortage. To avoid waiting on hold, residents are reminded that many of the same requests are also available 24/7 online at www.dallascityhall.com and on OurDallas, the City's mobile app. Your patience during this upgrade is appreciated.