Dial 3-1-1 (214-670-3111)
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(Go to the App Store/Play Store on your Smartphone)
311 is the City of Dallas' connection to city services. You can access most non-emergency services (such as graffiti, high weeds, litter, and garbage roll cart replacement) through 3-1-1. You may request a city service by completing an online request form, by using your iPhone or Android smartphone to access the OurDallas Mobile App, or by dialing 3-1-1 (or 214-670-3111).
Visit the 311 website at any time to request services through the Citizen Request System or to access popular service requests as well as information in our Knowledge Community about City departments, offices and services. Additionally, you may use this site to check the City's performance on the most common service requests by month or year-to-date or to view service request maps for popular service requests.
Service Request Performance Reports
Browser Compatibility for the 311 System
The City's 311 system does not support Internet Explorer 9 and 10. Please move to a supported browser such as Google Chrome, Mozilla Firefox, Safari, Microsoft Edge or Internet Explorer 11. Residents that have difficulty accessing the system can email the City for technical assistance at email@example.com.