We’re here to help! Dallas 3-1-1 is a simple, three-digit number to call for help with almost any non-emergency issue. Dallas 3-1-1 has Customer Service Agents available 24 hours a day to assist with submitting any of the available service request types offered by the City. The most common service requests reported to Dallas 3-1-1 include litter, missed trash or recycling collection, water/wastewater line locate, parking violations, right-of-way obstructions, and bulky trash violations. Dallas 3-1-1 also maintains a Knowledge database that helps citizens locate information about City Departments, Offices and services as well as important information and details about local events.