The Social Services & Support Program provides emergency assistance to individuals and families who have experienced a temporary financial crisis. Financial services are based on the availability of funds. For assistance, you must either call to schedule an appointment with a caseworker or submit an application to be seen. No walk-ins are allowed.
The Social Services Program assists clients with:
Utility Bill Assistance (Electric, Water, Gas)
Rental Assistance
Emergency Shelter Grants (ESG)
Appointments
If you are interested in Rental or Utilities Assistance through the Office of Community Care, Social Services program, you may call our intake line to speak with a caseworker, Monday - Friday, 9am- 2pm. The Social Services program is unable to provide Rental Assistance to residents that live outside the city of Dallas.
Intake Line: 214-670-8416
ESG Rental Assistance Questionnaire
The city of Dallas Emergency Rental Assistance portal is not open for application.
If you are in need of rental assistance, please click on the link below to complete the short questionnaire. An intake caseworker will contact you, if you meet the criteria for our Emergency Solutions Grant (ESG) Program.
ESG Rental Assistance Questionnaire
Documents Needed*
- U.S. Government issued ID or secondary identification
- Social Security Cards for all household members
- Lease agreement or proof of homeownership
- Proof of household income for the past 30 days
- Utility bill
- Eviction notice or mortgage delinquency notice
- Receipts for bills/expenses paid in the last 30 days
Note: Additional information may be required.
*Financial Assistance is based on eligibility and availability of funds.
Bilingual staff available.
Contact Information
West Dallas Multipurpose Center, 2828 Fish Trap Road, Dallas, TX 75212
Katie Adama, Sr. Caseworker
Email: katherina.adama@dallas.gov
Martin Luther King, Jr. Community Center, 2922 Martin Luther King Jr. Blvd., Bldg. A, Dallas, TX 75215
Cassie McCray, Sr. Caseworker
Email: cassie.mccray@dallas.gov
Vickie Stepney, Sr. Caseworker
Email: vickie.stepney@dallas.gov
Alesha Whibbey, Sr. Caseworker
Email: alesha.whibbey@dallas.gov