The Communications and Logistics Bureau of the Dallas
Fire-Rescue Department is headed by Assistant Chief Lauren Johnson. She manages
both the Communications Division and Logistics Section within the bureau. The Communications Division is the
initiation point for emergency information flow. This is a solid
foundation on which the Dallas Fire-Rescue Department strongly depends for
timely and efficient response. This division serves a role in almost all aspects of the department’s operations, from dispatching resources to assisting in the mitigation of reported incidents through interagency communication and, finally, to the maintenance of incident records. Fire Dispatch is considered the
focal point of the Communications Division, with Computer-aided dispatch (CAD)
and many technology hardware and software systems relied upon to seamlessly
handle and process 911 calls while dispatching emergency fleet units to mitigate
hazards. The Communications Division also coordinates with the City of Dallas
IT personnel to support the fire department's computer systems hardware and software needs. The Logistics Division includes facility maintenance, which incorporates all the fire stations and office space, and the warehouse, which provides all the EMS and station supplies, firefighter uniforms, and firefighting protective gear for our members.