​The Customer Operations division provides meter reading, billing, collection and customer service activities for over 300,000 water, wastewater, sanitation and stormwater accounts. The Customer Operations team provides support and training for all citywide billing system users and provides the operator certification program for DWU, focusing on training mandated by the Texas Commission on Environmental Quality and the city.

Account Information

Billing Information

Ways to Pay

DallasGo online payment platform

Special Collections

Operation WaterShare