Water Utilities Contacts
To report the any of the following water and sewer emergencies 24 hours a day, call 3-1-1.
When dialing from outside the city limits, call 214-670-3111.
Water main break
Meter leak
Fire hydrant leak
Clogged or overflowing wastewater main
Emergency water turn off
Branch Out Dallas BranchOutDallas@dallas.gov 214-670-3146
Capital Services 214-948-4566
Customer Service - New accounts, billing inquiries, changes in service or general information (8 a.m. to 5 p.m., Monday through Friday)214-651-1441WaterSpecialtyUnit@dallas.gov
Distribution Division214-670-8005Line Locates (24 hour): 3-1-1 or 214-670-3111 from outside city limits
Engineering Services 214-671-9527
Pavement Repairs For pavement repairs related to Water Distribution, call 214-670-8521. For pavement repairs related to Wastewater Collections, call 214-670-8753.
Pipeline Project Management 214-948-4560
Pretreatment 214-670-6749
Pumping 214-670-8061
Purification 214-670-0900
Stores214-670-8686
Stormwater Project Management214-948-4566
Vault320 E. Jefferson Boulevard, Room 215 Dallas, Texas 75203 214-948-4584dwuvault@dallas.gov
Wastewater Collection214-670-8003
Wastewater Facilities Project Management214-948-4310
Wastewater Treatment - Central plant214-670-7406
Wastewater Treatment - Southside plant214-670-8565
Water Conservation214-670-3155
Water Facilities Project Management 214-671-9554
Wholesale Services 214-670-5887