Misty Dacres began her career with the City of Dallas in 2007.  In her current role as the Workforce and Training Manager, Misty is responsible for new staff recruitment and development, scheduling, and training.  Her team is responsible for ensuring employees successfully complete classroom and on the job training, as well as updating training materials and curriculum. Misty has spent most of her career with the City of Dallas in the 311 Department serving in various roles, but also spent several years as a Supervisor with Dallas Water Utilities in the Billing and Revenue Division.  Misty grew up in Northeast Texas and, in her free time, enjoys baking, crafting, music, and traveling.

​Nathan L. Edwards earned his BA in Social Work from Midwestern State University and his Master of Social Work from the University of Texas at Arlington. He also holds a graduate certificate in Rehabilitation Counseling from the University of North Texas. Nathan is a Licensed Bachelor Social Worker. For over two decades, he has worked with children, adolescents, adults, and the elderly across various settings such as schools, mental health agencies, rehabilitation facilities, government agencies, and customer service roles. He is driven by a passion for helping individuals grow by offering them a conducive environment for learning and development. His expertise in compliance, human resources, graphic design, and community resources will be invaluable in his new position.

​Lawrence Lauron began his career with the City of Dallas in 2015.  In his current role as the Reporting and Finance Manager, Lawrence is responsible for the budget and finance of the department as well as providing reports on the department's performance and metrics. Lawrence has extensive experience in budget and finance, having previously worked at the Department of Public Works and the Convention and Event Services Department. A Dallas native, Lawrence enjoys spending time playing piano at his church as well as rock climbing.

​Jennifer Morrison has over 20 years of experience in system configuration and has dedicated the last 14 years to serving the City of Dallas. She holds a Bachelor's degree in Business Administration with a concentration in Data Analytics from Texas A&M University–Commerce and is a Certified Salesforce Administrator. Over the course of her tenure with the City, Jennifer has served in multiple key departments, including the Mayor and City Council Office and the City Manager's Office. She has been instrumental in numerous system upgrades and played a vital role in the implementation of Salesforce 311. Jennifer is passionate about finding creative solutions to enhance the 311 customer experience and is committed to helping make the City of Dallas a great place to live, work, and play. In her spare time, she enjoys running, cooking, and spending quality time with her family.

​Amanda Whatley began her career with the City of Dallas in 2011. In her current role as the Quality Assurance and Outreach Manager, Amanda is responsible for Quality Assurance, Internal Controls, Health and Safety Management, and Community Outreach. Her team ensures quality standards are introduced and managed, safety regulations and protocols are implemented, and outreach is promoted through our City Hall on the Go program which provides in-person assistance throughout the communities of Dallas. Amanda has spent much of her career with the City of Dallas in the 311 Department serving various roles, but has previously worked with Dallas Water Utilities in the Billing and Revenue Division. Amanda grew up in Cedar Hill, Texas and, in her free time, enjoys spending time with family, different outdoor activities, and traveling.