Emergency Vehicles (Ambulances):
Transportation Regulation exists to provide for the protection of the public interest as it relates to transporting of the sick, injured, and deceased within the city. The division regulates ambulance services to protect the public health and safety while promoting public convenience and necessity. See Chapter 15D. Ambulances
Tow Services (Emergency Wrecker and Vehicle Tow Services):
Transportation Regulation provides for the protection of the public interest as it relates to the removal of wrecked, disabled, and illegally parked vehicles from public streets and other public property. The division regulates emergency wrecker and vehicle tow services to be administered in a manner that protects the public health and safety while promoting public convenience and necessity. See Chapter 48A. Vehicle Tow Service for vehicle tow service and Chapter 15D. Emergency Wreckers for emergency wrecker service.
Vehicle Immobilization (Booting) Service:
Transportation Regulation provides for the protection of the public interest as it relates to the parking of vehicles on parking lots and to the immobilization of those vehicles by applying a boot to a vehicle without the consent of the vehicle owner or operator. The division regulates vehicle immobilization service that protects public convenience and necessity. See
Chapter 48C. Vehicle Immobilization Service (Booting).
FAQ:
My vehicle was towed. What do I need to do?
If your vehicle was towed from an apartment complex, parking lot, or other private property parking area, you should look for signs posted on the property to restrict parking that will identify the towing company. If you are unable to locate any signs, contact the apartment complex management to determine which company is contracted to do their towing. You may also contact 3-1-1 and they will be able to tell you if your vehicle was towed and by whom.
I want to file a complaint against a vehicle tow driver/company. How do I file a complaint?
Call 311 or click on I want to report a violation
My vehicle was wrongfully towed. How do I file a complaint?
Call 311 or click on I want to report a violation. Please attach a copy of the receipt received from the wrecker service or storage facility when the vehicle was reclaimed.
A complaint may also be filed in the Justice of the Peace court to recover towing fees and the cost to repair any damage that may have occurred as a result of the vehicle being towed may be possible. For more information, contact the Dallas County Constable's office at 214-653-7121.
Complaints may also be filed with the Texas Department of Licensing and Regulation online at www.tdlr.texas.gov/
I think my vehicle was fraudulently booted. What do I do?
Call 311 or click on I want to report a violation. A request will be made for a brief letter describing the incident (be sure to include your name, address and phone number so staff can contact you as well as a copy of your receipt).
A complaint may also be filed in the justice of the peace court to recover booting cost. For more information, contact the Dallas County Constable's office at 214-653-7121.
Complaints may also be filed with the Texas Department of Licensing and Regulation online at www.tdlr.texas.gov/
State of Texas Tow Truck inspections and sanctions:
https://www.tdlr.texas.gov/enforcement/towsanctions.htm
https://www.tdlr.texas.gov/towing/towing.htm
AVI-Transportation Regulation Tow Truck inspection information:
Chapter 15D Emergency Vehicles. Article II. Emergency Wreckers. SEC.15D-58. Vehicles and Equipment
Chapter 48A Vehicle Tow Service. Article VII. Vehicles and Equipment