Office of Community Care

City of Dallas Rent Relief

We are no longer accepting applications for assistance.

Due to the high volume of application submissions, we are no longer accepting new applications. We will continue to process applications submitted prior to the closure of the application portal as long as funding remains available. ERA funding has been fully committed to pending clients. 

Applications that we are unable to serve due to funding limitations will be kept in the queue so that those applicants can be contacted and served in the event additional funding is received.

ESG Rental Assistance Questionnaire

The city of Dallas Emergency Rental Assistance portal is not open for application. 

If you are in need of rental assistance, please click on the link below to complete the short questionnaire. An intake caseworker will contact you, if you meet the criteria for our Emergency Solutions Grant  (ESG) Program.

ESG Rental Assistance Questionnaire

Residents of Dallas – Apply for Rent Relief

IMPORTANT: Application period closed.

Due to the overwhelming amount of applications that have been submitted since January 2022, processing time is taking longer than expected. Please expect significant delay. Please use your ERAP Number (six digits) to log into your application to check on the status.

The following organizations provide renters with rent and utility assistance:


Generally, applications will be processed in the order of receipt. Applications are subject to prioritization based on funding availability and staff capacity. In order to serve those with the highest level of need and most urgent risk of homelessness or housing instability, and to meet requirements set forth by the US Treasury for program delivery, applications for clients who are facing eviction will be assigned for review and processing first. Applicants who are unemployed and have been unemployed for 90 or more days and/or 50% AMI or below will also be prioritized for assignment and review.


If you have questions, please visit our Frequently Asked Questions or call our intake line at 214-670-8416 Monday-Friday between 9 AM and 2 PM.

Facing Eviction?

Eligible Dallas residential tenants can apply for assistance by calling the Legal Aid of NorthWest Texas hotline at 1-888-529-5277 or by visiting Legal Aid's website

For information on the current Temporary Eviction Ordinance, visit


In order to receive payment from the City of Dallas, landlords must be registered as vendors with the City of Dallas. Landlords can register as a City vendor by emailing or through the self-service portal at

Registration is free. The City utilizes PayMode as a third-party processing service, which offers a Basic and a Premium mode upon registration. Vendors may also request to be set up for direct Electronic Funds Transfers (EFTs) from the City. 

Rental Assistance Opportunities for Residents Outside of Dallas 

For individuals who are not residents of the City of Dallas.

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Equal Opportunity

City of Dallas, Office of Community Care affirmatively promotes equal opportunity and does not discriminate on the basis of race, color, gender, religion, ethnic or national origin, disability, or familial status in admission or access to benefits in programs or activities.


To view our dashboard with metrics about the Short-Term Emergency Mortgage and Rental Program - CLICK HERE