Office of Community Care


Office of Community Care

COVID-19 Update:

The Senior Services staff is currently working diligently from a remote location, providing casework based on referral and information to all seniors that reside within the City of Dallas. Seniors are invited to connect with us via our Senior Help Line at (214) 670-5227.

 Due to the COVID 19 pandemic, staff continues monitoring the circumstances and work within the guidance of the CDC, our local health authority, and City of Dallas leadership in determining whether and when to re-schedule our in-person outreach events/activities.

Senior Services

Senior Services was created to help Dallas seniors maintain the highest quality of life possible by providing information / referrals on senior services, educational programming and other resources that support and promote financial and social well-being.  Senior Services also provides staff support to the City of Dallas Senior Affairs Commission (SAC) and its five (5) working committees (Safety & Health, Budget, Social Needs, Transportation, and Housing).

The following services and programs are offered by the Senior Services:

Casework

The Office of Community Care Senior Services caseworkers provide referrals and information to at-risk seniors needing resources for elder abuse, housing, health and dental care, utility assistance, transportation and other social services.

Contact: (214) 670-5227

Outreach

Educational materials, presentations, training and informational seminars are provided and/or facilitated by the Senior Services to community groups, neighborhood associations and senior centers to educate and inform the public on senior resources and issues affecting older adults. These issues include, but are not limited to, isolation, elder abuse, health care and housing.

Contact: (214) 670-5227

Senior Affairs Commission

The Senior Services provides staff support to the Senior Affairs Commission (SAC). The Senior Affairs Commission is a 15-member advisory board appointed by the Mayor and City Council to help ensure the provision of services to the elderly.

Contact: (214) 670-5227

Senior Ombudsman Program

The Senior Ombudsman Program is designed to give an official mandated voice to seniors in nursing home and assisted living facilities by addressing concerns and seeking resolutions to problems or issues to enhance the quality of life for residents in long term care facilities. The program also offers information to seniors and their families about nursing home facilities, selection and/or any related nursing home issues. The Senior Ombudsman Program is implemented by The Senior Source.

Contact: (214) 823-5700

Senior Dental Health Care Program

Provides dental health services to low-moderate income seniors aged 60 and older residing within the City of Dallas. Dental health services include: exams, cleanings, fluoride treatment, sealants, flings, extractions, root canals, treatment for infections and oral health education.

To schedule an appointment for services, please contact North Dallas Shared Ministries or the Agape Clinic. Services are free to eligible residents and are provided by the Texas A&M University College of Dentistry at the following locations:

North Dallas Shared Ministries

2875 Merrell Road, Dallas, Texas 75229

Contact: (214) 358-8729

Agape Clinic

4104 Junius Street, Dallas, Texas 75246

Contact: (972) 707-7782

DART Rides Rider Assistance Program (RAP)

dart photo.pngDART Rides is a rider assistance program for registered residents of qualified cities or ZIP codes who are age 65 or over OR have a certified disability. The City of Dallas Senior Medical Transportation Program updated its client service model to provide clients an on-demand service in partnership with Dallas Area Rapid Transit (DART) through its DART Rides Rider Assistance Program (RAP). Clients must go through DART's application process to qualify for transportation services and:

  • Be age 65 or older OR have a certified disability, but not eligible for DART Paratransit Services and
  • Present proof of residency (such as a government ID, a recent utility bill or other documentation to verifying residency) and
  • Have NO other means of transportation available to you (for example DART Paratransit Services)

Once this verification is approved by the program, eligible residents may purchase up to $100 in Rider Assistance Program (RAP) value each month. Once the debit card is received, clients must go to www.DART.org to register the card.

The program operates during the same hours as DART's Paratransit, fixed-route bus, and rail service (approximately 5 a.m. to 11 p.m. seven days a week) and is intended for travel in the DART service area.

For more information and/or to register for this program, please contact DART's Rider Assistance Program at www.DART.org or call 214-828-6717 for more information.  Persons interested in applying for the service should complete an application to determine eligibility and must return completed applications to: DART - DART Rides, P.O. Box 660163, Dallas, TX 75266-7271.

The Texas Ramp Project

Volunteers of the Texas Ramp Project in the Dallas area build wheelchair ramps for the low-income and disabled in Dallas County and southern Collin County. The Office of Senior Affairs accepts ramp installation intake calls/applications for the Texas Ramp Project.

Contact: (214) 670-5227

Operation WaterShare

Provides assistance with Dallas Water Utilities to persons aged 60 and older facing financial hardships due to water leaks or other difficult circumstances.

Contact: (214) 670-5227 

Senior Affairs Commission

The Senior Affairs Commission is a 15-member advisory board appointed by the Mayor and City Council to help ensure the provision of services to the elderly.

 

From left: Carmen Arana (D1), Myrtis Evans (D4), Debbie Austin (D8), Marilyn Daniels (D6), J. Peter Kline (D13), Jan Hart Black (Chair), Irwin “Bill” Gart (Vice Chair, D11), Cannon Flowers (D7), Verna Mitchell (D3) and Beverly Parson White (D9). Not shown: Ja’net Huling (D5), Jeri Baker (D10), Zelene Lovitt (D12) and Sara Wick (D14).

Community Resources

           

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​​​News Center​

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Contact Information:

Office of Community Care
Dallas City Hall
1500 Marilla, Room 6BN
Dallas, TX 75201​

OCC Senior Services Program
West Dallas Multipurpose Center
2828 Fish Trap Road
(214) 670-5227

Senior Services Manager:
Ana Y. Camacho Rodríguez, M.A.
O:  214-670-4218
Email: ana.camacho@dallascityhall.com