Office of Community Care

Office of Community Care

COVID-19 Update:

The Senior Services staff is currently working diligently from a remote location, providing casework based on referral and information to all seniors that reside within the City of Dallas. Seniors are invited to connect with us via our Senior Help Line at (214) 670-5227.

 Due to the COVID 19 pandemic, staff continues monitoring the circumstances and work within the guidance of the CDC, our local health authority, and City of Dallas leadership in determining whether and when to re-schedule our in-person outreach events/activities.

Senior Services

Senior Services was created to help Dallas seniors maintain the highest quality of life possible by providing information / referrals on senior services, educational programming and other resources that support and promote financial and social well-being.  Senior Services also provides staff support to the City of Dallas Senior Affairs Commission (SAC) and its five (5) working committees (Safety & Health, Budget, Social Needs, Transportation, and Housing).

The following services and programs are offered by the Senior Services:


The Office of Community Care Senior Services caseworkers provide referrals and information to at-risk seniors needing resources for elder abuse, housing, health and dental care, utility assistance, transportation and other social services.

Contact: (214) 670-5227


Educational materials, presentations, training and informational seminars are provided and/or facilitated by the Senior Services to community groups, neighborhood associations and senior centers to educate and inform the public on senior resources and issues affecting older adults. These issues include, but are not limited to, isolation, elder abuse, health care and housing.

Contact: (214) 670-5227

Senior Ombudsman Program

The Senior Ombudsman Program is designed to give an official mandated voice to seniors in nursing home and assisted living facilities by addressing concerns and seeking resolutions to problems or issues to enhance the quality of life for residents in long term care facilities. The program also offers information to seniors and their families about nursing home facilities, selection and/or any related nursing home issues. The Senior Ombudsman Program is implemented by The Senior Source.

Contact: (214) 823-5700

Senior Dental Health Care Program

Provides dental health services to low-moderate income seniors aged 60 and older residing within the City of Dallas. Dental health services include: exams, cleanings, fluoride treatment, sealants, flings, extractions, root canals, treatment for infections and oral health education.

To schedule an appointment for services, please contact North Dallas Shared Ministries or the Agape Clinic. Services are free to eligible residents and are provided by the Texas A&M University College of Dentistry at the following locations:

North Dallas Shared Ministries

2875 Merrell Rd.

Dallas, Texas 75229

Contact: (214) 358-8729

Dr. M.C. Cooper Clinic

Texas A&M College of Dentistry

4570 Scyene Rd.

Dallas, TX 75210

Phone: 214-370-7260

Monday-Friday 8:00 am -5:00 pm

Qualifications: Senior Citizen over the age of 60 and must live in the city of Dallas, come in person to schedule an appointment (to provide proof of address with a valid ID or Driver’s License)

Achieve’s Senior Services Employment Program

Free services include: Job readiness training, job placement assistance, case management, job retention & support, bus passes, forklift training. For more information, please see flyer: 

Senior Services Employment Program Flyer.pdf

DART Rides Rider Assistance Program (RAP)

dart photo.pngDART Rides is a rider assistance program for registered residents of qualified cities or ZIP codes who are age 65 or over OR have a certified disability. The City of Dallas Senior Medical Transportation Program updated its client service model to provide clients an on-demand service in partnership with Dallas Area Rapid Transit (DART) through its DART Rides Rider Assistance Program (RAP)

Please see the following Fact Sheet for additional information on the program:

DART Rides Fact Sheet (English)

DART Rides Fact Sheet (Spanish)

The Texas Ramp Project

Volunteers of the Texas Ramp Project in the Dallas area build wheelchair ramps for the low-income and disabled in Dallas County and southern Collin County. The Office of Senior Affairs accepts ramp installation intake calls/applications for the Texas Ramp Project.

Contact: (214) 670-5227

Operation WaterShare

Provides assistance with Dallas Water Utilities to persons aged 60 and older facing financial hardships due to water leaks or other difficult circumstances.

Contact: (214) 670-5227 

Senior Affairs Commission

The Senior Services provides staff support to the Senior Affairs Commission (SAC). The Senior Affairs Commission is a 15-member advisory board appointed by the Mayor and City Council to help ensure the provision of services to the elderly.

Contact: (214) 670-5227

Age-Friendly Dallas Plan

The City of Dallas is part of the Network of Age-Friendly Communities. The Age-Friendly Dallas Plan was supported by the Senior Affairs Commission and adopted by City Council in 2019. This roadmap was developed by City of Dallas citizens and community organizations in partnership with city leadership and staff. For the Age-Friendly Dallas Plan, please click here:  Age Friendly Dallas Council Adoption 19-0773.pdf

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City Programs for Seniors

Property Tax Exemptions for Homeowners

A homestead exemption helps you save on taxes on your home. An exemption removes part of the value of your property from taxation and lowers your taxes. As approved by City Council on April 13, 1988, the City grants a homestead exemption of 20 percent of the market value (the maximum allowed by state law) of residence homesteads or $5,000 whichever is greater. Additionally, the City grants an additional exemption of $107,000 on homesteads of taxpayers who are disabled or age 65 or older.  Contact your Appraisal District (below) to take advantage of these exemptions.

Dallas Central Appraisal District (214) 631-0910

Collin Central Appraisal District (866) 467-1110

Denton Central Appraisal District (940) 349-3800

The Home Improvement & Preservation Program (HIPP)

The program is CLOSED for the 21-22 Fiscal Year.

HIPP provides an all-inclusive repair and rehabilitation program for eligible single-family owner-occupied housing units in the City of Dallas. It is a comprehensive program with the purpose of making needed improvements and preserving affordable housing. HIPP offers two programs: Major Rehabilitation and Housing Reconstruction. 

For more information:

Financial Navigator Program  

This Program can help you manage your money, access public programs, and ­find new resources. For the flyer with more information please click here: Fin Nav Resident Flyer_Dallas_REV7132.pdf

Dallas 311 / City Hall on the Go

311 Brochure - English (PDF)

311 Brochure - Spanish (PDF)

Dallas 311/City Hall on the Go QR Code

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Community Resources


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​Other Programs/Resources​

Resources for Disposable Adult Diapers

Community Council Wellness Workshops

Community Council Logo New.pngThe Community Council’s Community Wellness team provides free evidence-based health and wellness workshops that empower adults to actively manage their conditions and take the steps necessary to live healthy and fulfilling lives.

For information about their free workshops, visit their website here: Community Wellness - Community Council of Greater Dallas (

For a list of their upcoming classes, click here: Upcoming Classes 2022

Federal and State Nursing Home & Assisted Living Regulations

sl-logo-blue_1.pngCOVID-19 exposed many vulnerabilities in assisted living and nursing homes, causing some seniors to reconsider moving in. The following link takes you to a guide that explores the federal and state regulations in place for these communities, especially regarding cost, health and safety. It also discusses enforcement and how to get data on how closely a facility follows regulations. These regulations are current as of 2021: Federal and State Nursing Home & Assisted Living Regulations -



Contact Information:

Office of Community Care
Dallas City Hall
1500 Marilla, Room 6BN
Dallas, TX 75201​

OCC Senior Services Program
West Dallas Multipurpose Center
2828 Fish Trap Road
(214) 670-5227

Senior Services Manager:
Ana Y. Camacho Rodríguez, M.A.
O:  214-670-4218