Communications, Outreach & Marketing

Important winter weather updates

​The City of Dallas is continuing to monitor the winter weather event in our area. Check back frequently for updates.


​Last Updated 2/23/2021 4:18 p.m. 

Recovery Efforts

City of Dallas residents and business owners who sustained February Winter storm damage may apply for assistance by registering at: or calling 1-800-621-3362 or 1-800-462-7585. 

Water Distribution

Office of Emergency Management (OEM)
Due to high demand, OEM is extending bottled water distribution at four sites from 10 a.m. to 5 p.m. through Friday, February 26 to help our residents experiencing broken pipes and shut off water. These will be contactless, drive-thru sites providing one case of water per vehicle.  Emergency bottled water distribution is to assist residents living on premises without water due to needed building repairs. 

Sites Address Hours  
Fretz Rec Center 6950 Belt Line Rd. 10:00 a.m. to 5:00 p.m. 
Harry Stone 2403 Millmar 10:00 a.m. to 5:00 p.m. 
Kiest Rec Center 3081 S. Hampton 10:00 a.m. to 5:00 p.m. 
Nash/Davis 3710 N. Hampton 10:00 a.m. to 5:00 p.m. 

Bulk Water Pick Up Program

Starting Monday, February 22, 2021 from 10 a.m. to 8 p.m., Dallas residents will be able to come to any of the City of Dallas-run Park and Recreation locations indicated on the map above to fill water containers up to 15 gallons per visit. Residents are requested to bring their own containers. No ID required.

Residents should bring their containers to the center and staff will assist in filling the containers. OEM has a limited number of 5-gallon buckets at each rec center for residents without water containers. 

Resources located throughout Dallas are listed below in the map.


Please use the OurDallas App (Apple | Android) or 311 website to report issues related to animal welfare or Code Compliance concerns. For urgent water issues, please call 311. 

Dallas Water Utilities (DWU)
Dallas is has not been under a boil water alert and Dallas residents do not need to boil water.  Water main breaks, leaks, and burst pipes may result in service interruptions to DWU customers while repairs are made. The Dallas Water Utilities (DWU) system remains safe, stable and functioning. Water quality continues to meet or exceed regulatory standards. DWU customers may call 311  for urgent water issues.

As leaks and breaks are repaired, water demands are reducing, indicating progress with Dallas’ overall water delivery system and loss management. Dallas’ Water Delivery team continues to monitor and address the ever-changing challenges that arise throughout the piping network. For more information, visit DWU's website

City Services Updates


Regular service re-started on Monday, Feb. 22, following the normal collection schedule. Please place your roll carts at your usual collection point on your designated day and leave them there until they are collected. We anticipate higher than usual volumes this week, so there may be multiple trucks in your neighborhood as we work to catch up. The "close the lid" policy is suspended next week. If you have an extra bag of garbage, place it in the cart even if the lid won't close. If you have more, you may place up two additional bags of garbage beside the cart. No recycling material is allowed outside the blue cart.

Brush and Bulky Trash collection is also impacted. Follow your normal set out schedule, but expect collection delays.

Thanks for your patience as we work to catch up! We will continue to provide regular updates on the Sanitation website.

Dallas Municipal Court 

Dallas Municipal Court appearances were rescheduled due to inclement weather.  Persons will be notified by mail within two weeks with a new court date. If they do not receive a new court date, they may call Courts at (214) 670-0109  or visit and click on Citation Search to view their new court date.

COVID-19 Information and Updates

COVID-19 Vaccine Sites

Dallas County's Fair Park vaccine operations will be closed Tuesday, February 23 as Dallas County Health and Human Services (DCHHS) has not yet received this week's shipment of Moderna vaccine. Fair Park will open back up for second doses for those due on or before February 16 on Wednesday, February 24 from 8 a.m. to 5 p.m. On Thursday, Dallas County will vaccinate individuals due for their second dose on or before February 17.

DateHours of OperationEligibility
Wednesday, February 248am-5pm

Due for second dose on Feb. 16 or earlier.

Please plan to arrive around the same time you received your first dose.

Thursday, February 258am-5pmDue for second dose on Feb. 17 or earlier. Please plan to arrive around the same time you received your first dose.

For more information on Fair Park vaccine operations, please visit