With a signed and approved application, Sanitation staff will enter onto private property at a mutually agreed point, accessible from the front of the property, to collect, service, and return garbage and recycle rollcarts on the weekly day of service. A monthly service fee for this service will be reflected on the customer's City utility bill (water bill) for this service. For more information, or to request this service, please submit a Sanitation Pack-Out service request, or call 3-1-1.

Effective February 1, 2025, participants who have been enrolled for more than two years must renew their enrollment.

Garbage and Recycle collection assistance is provided to physically disabled Sanitation customers who live without an able-bodied person in the household through the Helping Hands Program at no additional cost, pending the approval of a completed Helping Hands Application and Declaration of Special Need form.  The complete packet, including the program requirments, can be downloaded by clicking here. For more information, or to request this service, please submit a Sanitation Helping Hands service request, or call 3-1-1.