Please call 311 for all service-related matters, or submit a request online using the link below.
Outside the city, call 214-670-3111.
For administrative and business matters, call 214-670-3555.
The following types of service requests may be submitted online: missed collections, billing disputes, roll cart issues, cost-plus/on-demand service, pack-out requests, Helping Hands requests, commercial services, dead animal collection, and property damage.
If you have previously submitted a request for service online or through 311, and it was not fully resolved within the time period provided to you, please let us know. Send an email to
SanitationDirector@dallas.gov with details of your service issue. Someone from the Director's Office will contact you within 72 hours to provide assistance.
Brush and Bulky Item Collection Fee Disputes
A fee for collection of oversize and non-compliant set outs is automatically assessed to a customer's City utility bill, in accordance with Dallas City Code Section 18-4.
Click here to learn more about how to dispute a fee you believe was assessed incorrectly.
Event Participation Requests
If you would like a Sanitation representative to speak at your community meeting or staff an information table at your event, please submit an Event Request Form or contact our outreach team at
Right-of-Way Maintenance Notifications
Public utility agencies and sub-contractors should notify Sanitation of right-of-way maintenance that may impact recycling and garbage collection operations by emailing SAN.ROWnotifications@dallas.gov.