Shared Dockless Vehicle Program
Click here to provide feedback about the program since its relaunch in May. These comments will be reviewed by staff and the Micromobility Working Group.
Three companies were selected through a competitive process to offer shared dockless vehicle services in Dallas for the 2023 permit cycle: Bird, Lime, and Superpedestrian. A "shared dockless vehicle service" is where a company places motor-assisted scooters or electric bicycles in the public right-of-way for members of the public to rent.
Each company can deploy up to 500 devices at any given time when services launch, with opportunities to incrementally increase that number by meeting benchmarks for ridership and complaint statistics.
The next permit application cycle is expected to open February 2024. View other responses to Frequently Asked Questions and Questions from the Media about the relaunch.
How to Rent a Scooter or E-Bike
Scan the QR code or barcode on the bike or scooter with the camera on your phone and follow the instructions. For other options please call the customer service number for the company you would like to use.
Where to Park
Report improperly parked vehicles to the applicable operator or though Dallas 311.
Riders of rented scooters and e-bikes that are improperly parked will be fined $20.
Contact an Operator
Bird: Blue and Silver Online: Bird Phone: 1-866-205-2442 Email: firstname.lastname@example.org
Lime: Green and White Online: Lime Phone: 1-888-546-3345 Email: email@example.com Superpedestrian: Gray and YellowOnline: SuperpedestrianPhone: 1-844-701-8163Email: firstname.lastname@example.org
Contact the City
To have a scooter or bike removed or picked up contact:
311Online: Request a (311) Service Phone: 214-670-3111
If there are any other companies renting scooters, bicycles, or e-bikes, on the street or sidewalk, please contact us at 214-670-6904 or DDOTPlanning@dallas.gov
How many scooters and e-bikes are there?
Based on the vehicle types proposed by the operators, the program will start with 1350 scooters, 100 seated scooters, 45 e-bikes, and 5 assisted scooters. The number of shared dockless vehicles may be increased in the future.
Shared Dockless Vehicle Data
Once this program is launched, access to the General Bikeshare Feed Specification (GBFS), a data feed for shared mobility system availability, will be made publicly available.
Sec. 188.8.131.52 of the City Code contains regulations on riding and parking electric and motor-assisted scooters and bicycles.
Chapter 43, Article X of the City Code contains regulations on shared dockless vehicle operators.
The Program Rules govern the shared dockless vehicle operating permit.
Dockless bike share launched summer 2017.
Shared electric scooters launched summer 2018.
The City of Dallas Shared Dockless Vehicle Program was put on hold in fall 2020 and all active permits were suspended.
The first proposed Director Rules were presented October 7, 2020. It was subsequently determined that further review of the program was needed.
In fall 2021, a Micromobility Working Group was formed by the Transportation & Infrastructure Committee to guide the work of the Shared Dockless Vehicle Program and inform what regulatory changes are needed.
Proposed changes to dockless vehicle regulations in the Dallas City Code were briefed to City Council on June 15, 2022 and adopted on June 22, 2022.
New Program Rules were presented at a Public Hearing on July 21, 2022 and were adopted and went into effect on August 1, 2022.
Applications for Shared Dockless Vehicle Operation Authority Permits were received until November 4, 2022, and the three top-scoring companies that would be issued permits were announced on December 2, 2022.
Permits were issued and shared scooters and e-bikes were relaunched on May 24, 2023.