Shared Dockless Vehicle Program

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The City is pleased to announce the return of shared scooters and e-bikes to Dallas. There will be a soft launch on May 24th, and an official relaunch on May 31, 2023.

Three companies were selected through a competitive process to offer shared dockless vehicle services in Dallas for the 2023 permit cycle: Bird, Lime, and Superpedestrian. A "shared dockless vehicle service" is where a company places motor-assisted scooters or electric bicycles in the public right-of-way for members of the public to rent. 

Each company can deploy up to 500 devices at any given time when services launch, with opportunities to incrementally increase that number by meeting benchmarks for ridership and complaint statistics. 

The next permit application cycle is expected to open February 2024.  View other responses to Frequently Asked Questions and Questions from the Media about the relaunch.

Rider Information

How to Rent a Scooter or E-Bike

Scan the QR code or barcode on the bike or scooter with the camera on your phone and follow the instructions. For other options please call the customer service number for the company you would like to use.


Where to Park

  1. In scooter and bicycle parking corrals
  2. Locked to a bike rack
  3. Upright using the kickstand, in the landscaping/buffer zone between the sidewalk and the street
  4. At the curb facing the street, on sidewalks that are at least 8 feet wide

Report improperly parked vehicles to the applicable operator or though Dallas 311.

Riders of rented scooters and e-bikes that are improperly parked will be fined $20.


Riding Restrictions

  • *Scooters (rented and privately owned) may not be ridden on or in: sidewalks, trails, parks, plazas, on roads with a speed limit of 35 MPH or higher, and in other designated No-Ride Zones. Riders must dismount and walk their device through these areas.
  • *There is a city-wide speed limit of 20 MPH for scooters and e-bikes.
  • In Slow-Ride Zones, riders must slow to 10 MPH.
  • Operating hours for rented scooters are limited to 5am - 9pm.
Scooters and e-bikes may not be rented to people under 16 years of age.

*Riders that do not comply with these rules can be issued fines of up to $200 (Section 28-41.1.1(k) of the Dallas City Code)

To see where Slow-and No-Ride Zones are located, check out the interactive map.


Do's and Don'ts
  • ​DO ride one person per scooter 
  • DO yield to pedestrians
  • DO follow traffic signals, laws, and signs
  • DO ride with the flow of traffic
  • DO ride in the middle of the lane
  • DO ride in bike lanes when available
  • ​DO NOT ride while intoxicated
  • DO NOT do burnouts or stunt riding
  • DO NOT wear headphones
  • DO NOT park near intersections, in the street, or in front of building entrances

Contact Information

Contact an Operator

Bird: Blue and Silver
Online:                 Bird
Phone:                 1-866-205-2442
Email:                   hello@bird.co

Lime: Green and White
Online:                 Lime
Phone:                 1-888-546-3345
Email:                   support@li.me

Superpedestrian: Gray and Yellow
Online:                 Superpedestrian
Phone:                  1-844-701-8163
Email:                   support@superpedestrian.com


Contact the City

To have a scooter or bike removed or picked up contact:

311
Online:                 Request a (311) Service
Phone:                 214-670-3111


If there are any other companies renting scooters, bicycles, or e-bikes, on the street or sidewalk, please contact us at 214-670-6904 or DDOTPlanning@dallas.gov

FAQ

How many scooters and e-bikes are there?

Based on the vehicle types proposed by the operators, the program will start with 1350 scooters, 100 seated scooters, 45 e-bikes, and 5 assisted scooters. The number of shared dockless vehicles may be increased in the future.

About the Program

Shared Dockless Vehicle Data

Once this program is launched, access to the General Bikeshare Feed Specification (GBFS), a data feed for shared mobility system availability, will be made publicly available. 


City Regulations

Sec. 28.41.1.1 of the City Code contains regulations on riding and parking electric and motor-assisted scooters and bicycles.

Chapter 43, Article X of the City Code contains regulations on shared dockless vehicle operators.

The Program Rules govern the shared dockless vehicle operating permit.


Program Timeline

  1. Dockless bike share launched summer 2017.

  2. Shared electric scooters launched summer 2018.

  3. The City of Dallas Shared Dockless Vehicle Program was put on hold in fall 2020 and all active permits were suspended.

  4. The first proposed Director Rules were presented October 7, 2020. It was subsequently determined that further review of the program was needed.

  5. In fall 2021, a Micromobility Working Group was formed by the Transportation & Infrastructure Committee to guide the work of the Shared Dockless Vehicle Program and inform what regulatory changes are needed.

  6. Proposed changes to dockless vehicle regulations in the Dallas City Code were briefed to City Council on June 15, 2022 and adopted on June 22, 2022.

  7. New Program Rules were presented at a Public Hearing on July 21, 2022 and were adopted and went into effect on August 1, 2022.

  8. Applications for Shared Dockless Vehicle Operation Authority Permits were received until November 4, 2022, and the three top-scoring companies that would be issued permits were announced on December 2, 2022.

  9. Permits were issued and shared scooters and e-bikes were relaunched on May 24, 2023.

 


Please email questions or comments about the Shared Dockless Vehicle Program to: DDOTPlanning@dallas.gov.