Water Utilities

Billing & Account Information

Installing a Lawn Sprinkler System:

If you decide to install a lawn sprinkler system on your property, you need to make sure that water from your sprinkler does not back up into your drinking water. You are required to install a backflow prevention device to prevent this possible contamination of the water supply.

For information on installing a lawn sprinkler system, call the City of Dallas Building Inspection Division at (214) 948-4480(214) 948-4480.

Your Water Use is Metered:

To ensure that our customers are charged fairly, DWU uses meters to measure water consumption. We routinely replace meters every 15 years to ensure their accuracy. Your meter is read monthly by a trained meter reader who uses a handheld computer. The computer will reject any unusual reading that is out of your normal usage pattern. This feature ensures that meters are read accurately, resulting in DWU's 99.89 percent meter reading accuracy rate. After the information on the handheld computer is entered into the mainframe computer, the meter reading is checked against narrower standards of your historical use (this is called pre-bill audit). If the reading appears too high or too low, another meter reading will be taken before your bill is prepared. Even though we strive for perfection, on rare occasions a meter will be misread. If you ever have a question about your meter reading or your water bill, please call us at (214) 651-1441(214) 651-1441. We'll be happy to check it out for you.

Occasionally Water Use is Estimated:

Sometimes we have to estimate a meter reading. This happens when a meter is covered by a car, brush or limbs, ice, etc. When these types of situations exist, your water use estimate is based on your past water use. Any overestimate or underestimate will be corrected automatically on your next bill. You can help us serve you better by keeping your meter uncovered and easy to reach.