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Transportation Regulation Division​

FOR-HIRE-TRANSPORTATION SERVICES FAQ:

I want to file a complaint against a driver/company. How do I file a complaint?

• Dallas Call 311 or click on I want to report a violation​
• Love Field Airport​ Call Love Field Airport Ground Transportation at 214-671-1297
• D/FW Airport Call D/FW Airport Ground Transportation at 972-973-4078
• Fort Worth​ Call Fort Worth  Ground Transportation at 817-392-6987


What are the key provisions to the Transportation-for-Hire ordinance?  

  • All business models require operating authority, permitted drivers, and vehicles.
  • Vehicles must meet quality standards, not age limits.
  • Tiered insurance based on passenger capacity with increase to $1M combined single limit (CSL) for largest vehicles
  • Service rules require city wide service, prohibit discrimination, and require wheelchair accessible vehicle be dispatched on request.
  • Head of line privilege at Love Field for all Smartway certified hailable vehicles model year 2011 or newer.
  • Transportation-for-hire driver permits can be renewed online.
  • Hailable vehicles maintain set (taxi) rates; all others are free market published rates.

 

What is the cost to have a Transportation-for-Hire company in the City of Dallas?

The cost for an operating authority is $278 per year for transportation-for-hire service provided by non-motorized passenger transport vehicles, and $282 per year for transportation-for-hire service provided by all other transport vehicles.

Is there a cost for vehicle permits under my operating authority?

The fee for a transportation-for-hire vehicle permit is $77 per vehicle per year for non-motorized passenger transport vehicles, and $3 per vehicle per year for all transportation-for-hire vehicles.

What is the required amount of insurance for my Transportation-for-Hire operating authority?

For motorized passenger transport vehicles: The ordinance requires contingent primary auto liability coverage from the time a driver indicates that the vehicle is available to accept a ride request but before the driver has accepted a ride request
  • $50,000 per person
  • $100,000 per occurrence for bodily injury
  • $25,000 in property damage

The Ordinance requires tiered insurance based on passenger capacity.

  • Primary commercial automobile liability coverage with combined single limit of $500,000 for vehicles with a manufacturer's seating capacity of 1–8 passengers
  • Primary commercial automobile liability coverage with combined single limit of $1,000,000 for vehicles with a manufacturer's rated seating capacity of 9 or more passengers.

Vehicle and driver must be covered from the time a driver accepts a ride request, either by physically hailed or dispatched, to the time the passenger exits the vehicle.

  • For non-motorized passenger transport vehicles: The commercial general liability insurance for non-motorized passenger transport vehicles must provide combined single limits of liability for bodily injury and property damage of not less than $500,000 for each occurrence, or the equivalent, and include coverage for premises operations, independent contractors, products/completed operations, personal injury, contractual liability, and medical payments. Coverage for medical payments must include a minimum limit of $5,000 per person. Aggregate limits of liability are prohibited.

What else do I need to know about insurance?
  • Vehicle and driver must be covered from the time a driver accepts a ride request, either by physically hailed or dispatched, to the time the passenger exits the vehicle.
  • The driver must keep proof of any and all liability insurance policies applicable to the driver or vehicle in the vehicle at all times.

What is the cost to have a transportation-for-hire driver's permit?
The fee for a driver's permit is $53 per two years. 

What happens when my permit expires?
Transportation-for-hire driver permits can be renewed online.

Who will be doing vehicle inspections?

 What is the cost of the vehicle inspections?
The cost is determined by each vendor and the inspections are good for 90 days.

How do I obtain my transportation-for-hire vehicle permit?
To obtain a transportation-for-hire vehicle permit, the following must be in the the possession of the transportation-for-hire permit driver when arriving to the Transportation Regulation office located at 3448 West Mockingbird Lane Dallas, TX 75235.

  • A vehicle's current state issued vehicle registration expiration year and month with
  • Vehicle identification number of the vehicle to be permitted
  • year, make, and model of the vehicle to be permitted, and
  • license plate number of the vehicle to be permitted

To obtain a vehicle permit for a previously permitted vehicle, in addition to providing the above information, a permit applicant must demonstrate that,  within the preceding 90 days, the vehicle has been inspected and certified as meeting the requirements in Section 47A-2.3.3. of the Chapter 47A Transportation-for-Hire Dallas City Code.

Do I need a background check to have a transportation-for-hire driver's permit?

Yes.  To perform the required background check, a driver may use either the City's background check company,  a third-party background check company of the transportation-for-hire company, or an authorized third party background check company that has been approved by the City.

Do I need to take a class for taxi training purposes under the new ordinance?
No.  A class is not required, however, a training module has been developed for an applicant's review and confirmation of completion is part of submitting the driver application.
 
How do I apply for a driver or an operating authority permit?