How do I request non-emergency City services?

A citizen may contact the City to request non-emergency services by dialing 3-1-1. 3-1-1 provides access to City services 7 days a week from 6 a.m. – 8 p.m. for routine calls and 24 hours a day, 7 days a week for urgent requests such as street leaks, burst pipes, sewer issues, sick, confined or injured animals, animal bites, traffic signal outages, downed signal light poles, street spillages, and downed trees.  If you are outside City limits the phone number is (214)-670-5111.

How do I access the City Hall parking garage?

Scheduled visitors are allowed to park in the City’s underground parking garage and may access City Hall through the L1 green entrance with a quick security screening. Visitors should contact the City department they are visiting to be added to the scheduled visitor parking list. Metered parking and surface pay lots are available options for parking near City Hall.

How can I identify the department to which a City vehicle is assigned?

To determine the department responsible for a particular City vehicle, please call Motor Pool and Rentals at (214) 671-8955.  Please be prepared to provide the license plate number.  City personnel will identify the vehicle and the responsible ​department, with the exception of Dallas Fire and Rescue engines and Medical Intensive Care units (MICUs) which are not under the responsibility of EFM.

How do I purchase a used City vehicle?

Used City vehicles are sold at public auction coordinated by the Purchasing Department.  For further information regarding schedules, policies and procedures on City auctions, please contact a Sales and Auctions representative at (214) 670-6630 or (214) 671-0745.

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