Residential Garbage Collection

The Department of Sanitation Services is the exclusive solid waste collection service provider for single-family homes and duplexes in the city of Dallas.  Commercial and multi-family properties may request collection services from the Department of Sanitation, or may elect service from a private solid waste hauler that is authorized to conduct business within the city. 

Please read the information below regarding the service rules and to find your collection schedule.

Download the complete Sanitation Services Guidehere (en español aquí) . This guide gives a comprehensive review of Sanitation's collection services, rates and fees, brush and bulky item collection, and more.


Collection Frequency

Residential garbage is collected once per week. Find your collection schedule using the widget below.


Placement

Please place your roll cart facing the point of collection and allow for 3 feet of space on all sides from any obstructions (e.g. fence, gas meter, telephone pole, utility box, tree, shrub, additional collection container, or other potential obstruction).

Bagged garbage should be contained in the roll cart, there should be no bags on top of the roll cart or on the side of the roll cart. Your roll cart must be placed at the curb in front of your residence (or in approved alleyways) by 7 a.m. the morning of your collection day (no earlier than 6 p.m. the evening before). The roll cart must not be blocked by vehicles, objects, or overhanging tree limbs and it should be brought in no later than 8 a.m. on the day following collection day. 

Alley Service Criteria


Items Not Accepted

Do not place hot ashes, yard debris, concrete or rocks, clothing, large pieces of metal, dirt, construction debris or household hazardous waste (e.g., batteries, oil, cleaning products, paint, and antifreeze) in the roll cart. To learn more about disposing of household hazardous waste, please click here.


Missed Collection

If your roll cart is not serviced by 8 p.m. on your regularly scheduled collection day, please click here and answer a few questions to report the missed pickup.  Roll carts not set out in time for collection will not be collected until the following week.

If you have received an Orange Tag on your garbage/recycle roll cart(s), a collection violation was identified and needs to be corrected in order for your location to be serviced.  Collection will be attempted on your next scheduled day of service.  The regulations are controlled and governed by Dallas City Code, Chapter 18.  For additional information please contact us.

In the event a customer submits a service request claiming regular collection services were not provided, but Sanitation later determines through vehicle on-board cameras that the rollcart(s) in question were not set out at the prescribed time of collection or did not comply with collection requirements, a collection fee of $25 for garbage and $25 for recyclable materials may be assessed to the dwelling unit's utility account.  (Effective 10/1/22, see Dallas City Code Section 18-9 (c)(5)(B))


Additional Roll Carts

Need another garbage roll cart? Additional garbage carts are available for an additional monthly fee of $14.69 (per roll cart) and can be requested by ordering your roll cart online, by clicking here.


Roll Cart Options

Rollcarts

To see garbage and recycling roll cart options, click here.

To order a gray garbage roll cart, please click here. You can also use the online service request form and select the Service Type: Garbage Roll Cart. A recycling roll cart can be ordered free of charge, by clicking here to order the roll cart online.


Roll Cart Repairs and Replacement

If your cart is damaged, please click here to request for repairs or replacements. You can also use the online service request form, and select the Service Type: Garbage Roll Cart. The City will repair minor damage from normal use. Any cart with damages as a result of abuse or neglect by the property owner will be replaced at a charge of $67.90 per cart.